4/10 Médiocre
John G.
9 oct. 2023
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication
Disappointed
Checked in to find the temperature inside the condo was 80 degrees. Immediately let the property manager know. They didn't get an AC guy out there until the following day. I was told the AC needed to be replaced. They brought by box fans later that night after several requests. The unit was so hot that the front door had to be propped open and the balcony door open in order the get a breeze through the condo. The guest staying in the interior room had to sleep on the pullout couch because it was so hot. I called the property management number shortly after checking out to request someone call me to discuss my stay/a partial refund. I was told someone would call me but they never did. I called back a few days later, and they apologized and said someone would call me. Two weeks later and nothing. I laughed when I got an email today asking if I'd leave a 5 star review. I understand things happen (like the AC going out), but the property manager's communication (or lack of) needs some serious improvement.
John G.
Séjour de 4 nuits en septembre 2023
