4/10 Médiocre
Analy A.
20 mars 2024
Les points forts : Propreté et emplacement
Les points faibles : Arrivée et communication
Near the Hospital but weird check in.
My friends stayed at this apartment as they were needing to be close to the Mercy Hospital in Heidelberg. Location ideal for this. However the check in is messy. The key is a lock box on a chain, tied to a pole ACROSS the road from the building entrance. The building is not named as the apartment is named on STAYZ website which is confusing too. My friends found no information inside to help with their stay. Parking is quite confusing and was not clarified before arrival. Information needed as they went had to be asked for the whole time and because of the app/platform the manager uses for communication you either have to seek a code sent to your email EVERY TIME you wish to ask something or reply, or you download the STAYZ app which might be their aim. Wifi, rubbish and check out instructions all had to be sought via messages. The number they gave me at one point just goes to a voice mail and the property manager or whoever was answering my questions on behalf of my friends never gave their name although they knew mine. The lock box in particular was odd and seems unprofessional and weird given this is not exactly hostel prices. Be wary also of the high cleaning bill. Friends say bedrooms and bathroom very clean but kitchen a bit greasy and pots and pans a bit greasy.
Analy A.
Séjour de 17 nuits en mars 2024