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4/10 Médiocre
Robert C.
16 mai 2024
Another Management Company Miscue ...
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First, we have stayed in Prominence before and it is a good neighborhood, and this house was typical of the ones we've stayed in. House was very clean and had all the amenities such as coffee and soaps/shampoos, etc. HOWEVER, we had SPECIFICALLY asked if we would be able to fit both cars in the 2-car garage since we were moving into a new home and had our cars full of some expensive, irreplaceable personal items--we didn't want to stay in a hotel and have the cars sit in a parking lot overnight, risking theft. We were told by the management company, specifically, "You have space for two cars in the garage" after inquiring. Therefore, I plopped down the roughly $900 to stay one night in this house, all for the garage. (The Hyatt Place in Sandestin would have been free on points.) At about 9 p.m. we roll in from being on the road from Texas, go into the garage, and there's a six-passenger golf cart sitting in half the garage--no way to pull in a second car. Which was odd, because the last guest that left this place a poor review was complaining that there was no golf cart available! What is clear is that this management company doesn't know its properties very well. And I should not have deviated from my usual AirBNB Superhost requirement for renting places like this. The other observations were that the master (king) mattress is rock hard and my wife and I had to sleep in one of the (much) smaller bedroom queen beds. Also, there was something broken above and hanging down in front the TV in the living area that I decided not to mess with and we just went upstairs to the bedroom to watch TV. Live and learn ...
Robert C.
Séjour de 1 nuit en mai 2024