8/10 Bien
Voyageur vérifié
16 avr. 2024
Les points forts : Propreté, communication, emplacement et exactitude de l’annonce
Les points faibles : Arrivée
Unique old style adobe hacienda
This house is truly unique in style and landscaping. It needs some serious upgrades with plumbing fixtures and faucets. We spent over 3 weeks of our 4 week stay waiting for the pool and spa to heat. We should have used the pool at the Boulders sooner but didn’t realize we could. There was no “house book” with specific instructions for this house. The concern about our plight was finally addressed when we got to the top of the Vacasa team in Phoenix. Greg met venders at our house and called when he said he would and showed up when he said he would. After over 3 weeks the pool finally heated and we used it as we packed up to leave. The location is great and views from the pool area are spectacular. Our trip wasn’t as fabulous as we expected because of these problems with the pool and spa. A highlight was the relationship with Greg the Vacasa representative but that shouldn’t be the highlight of a Vacasa rental. I would rent this house again but expect the owners do some much needed renovations inside with leaking plumbing fixtures. The entry instructions on our arrival were incorrect and the door was locked. NOT a good way to start after a long travel day. Then to find a dirty cold pool was almost too much. The house was not as clean as it should have been. Not a good start. We spent a week dealing with Vacasa people who really couldn’t help us. Finally we were connected with Greg who had the desire to help us and the level of authority to help us. A beautiful house in need!
Voyageur vérifié
Séjour de 30 nuits en mars 2024
