2/10 Horrible
Taylor G.
29 avr. 2024
Les points faiblesย : Propretรฉ, arrivรฉe, communication, emplacement et exactitude de lโannonce
ABSOLUTELY TERRIBLE!!! COMPLETE SCAM!
Absolute worst experience a person could have!!!! For both the COMPANY (VRBO) AND THE LYING โHOSTโ who was supposed to be โAndreaโ but turned out to be some random man named โRaulโ. Received emails for MONTHS (we booked in FEBRUARY!!!!) up to our stay for my college graduation! Literally until the day before but when we got there we were never given a code to get into the property, when trying to contact the host we got NO RESPONSE, reached out to VRBO and they verified our reservation and also tried to contact the โhostโ while we were on hold waiting for them to contact the โhostโ I got a text from a random number on my PERSONAL phone saying the location was double booked and the other guests where already there (THE PLACE WAS EMPTY) and that they would contact Vrbo to issue a refund which NEVER HAPPENED! Next Vrbo basically told us we were stranded and they werenโt even going to help usโฆ they so very โkindlyโ paid for one night at a hotel and we were left to PAY FOR THE OTHER TWO NIGHTS OUT OF OUR OWN POCKETS after already dropping over a grand on this scam of a location!!! They told us to give them 24 hours and then they would start the refund, when we called 24 hours later they basically told us they had to do an โinvestigationโ first.. FOR WHAT?!?! WE NEVER GOT TO STAY AT THE LOCATION!!!! Thank god for my bank being understanding and taking actions on the company from this point forward. While also on the phone with Vrbo for over TWO HOURS they hung up on us three times.
Taylor G.
Sรฉjour de 3ย nuits en avrilย 2024
