2/10 Horrible
Elise P.
31 mai 2023
Les points faibles : Propreté, communication, emplacement et exactitude de l’annonce
Horrendous - do not book!
This entire experience was abysmal and by far the worst I’ve had renting through VRBO or any booking site. Issues were many and included the very misleading property description, dangerous location, non-functioning “amenities”, broken AC system, inconsistent hot water, missing essentials, and shameful management. This is not an exhaustive list as I don’t have the space in this review to list every issue.
Property description at time of booking was deceptive. It was described as a 6-bedroom home w/ 2 kitchens. Only on arrival did we learn it was actually 2 entirely separate homes with no access between them.
NOT family friendly. Each home had 4 flights of stairs. We had young children with us and this layout was a safety hazard and parent’s nightmare. And, the elevators do not function.
AC on the 3rd floor was broken. We and our young kids did not get a full night’s sleep the entire stay. Hot water in the whole house cut out several times for 20+ minutes at a time. Most TVs did not work or have remotes. Missing basic essentials like garbage bags.
The homes are located in a bad neighborhood. We learned of a fatal shooting 2 blocks away the day after we left.
Worst of all, the management could not have possibly cared any less. We reached out many times for help with the above and were promised prompt assistance, a visit from an HVAC tech, delivery of items, etc. No one ever showed or called over our 4-day stay.
Avoid this property at all costs.
Elise P.
Séjour de 4 nuits en mai 2023