6/10 Satisfaisant
Kim G., Alameda, California (US)
5 sept. 2023
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de l’annonce
Mixed Feelings
On the positive side, the house was clean, spacious, and well-located. However, so many things went wrong that could have been avoided with better communication from the property managers. As a result, the first night caused us all a lot of anxiety on what was supposed to be a celebratory weekend with family. Having written instructions as to how to use the air conditioner and garbage disposal would have been helpful. In addition, the dishwasher leaks, the trash compactor doesn't work, and there was no propane for the cheesy BBQ grill. We couldn't enjoy the deck, because the outside furniture was covered with bird poop and all of the outside areas should have been cleaned and swept. The placemats were dirty, the knives were dull, and there was no corkscrew (we had to go out to buy one, when we should have been enjoying our cocktails). The TV only gets a few channels and there was a ticking timer in one of the bathrooms that wouldn't turn off. Overall, the decor was bizarre and needed a bit of upkeep. We have stayed in many vacation rentals over the years and this was definitely one of our most disappointing experiences, especially given the high rental price of the home. I will say that, after many calls to the property managers, Demonte stopped by and resolved some of our issues, which we were grateful for. We only wish that we didn't have so much anxiety upon our arrival. It certainly put a damper on what should have been a fun weekend.
Kim G.
Séjour de 2 nuits en août 2023