6/10 Satisfaisant
Shawn W.
22 avr. 2024
Les points forts : Emplacement et exactitude de l’annonce
Les points faibles : Propreté, arrivée, communication
Romar Place is fine but Vacasa sucks!!!
Overall our stay at Romar Place was good but the experience with Vacasa Property management was terrible! We will NOT be staying at any Vacasa managed properties in the future. We had trouble with the door code and Vacasa gave me multiple different codes that never worked. It was not until I sent my son down to the main office that we got a door code that actually worked. As a result, we did not check in when our room was ready and available. The wifi NEVER worked during our stay as they never gave us an accurate password. I was texting with service reps and was on the phone with reps several times asking for help and some type of resolution but nothing was done. They simply send you a standard message with the words "please give me a few minutes to look into this". When they get back to you they pretty much ignore your concerns and tell you to enjoy your stay. Vacasa is TERRIBLE!!!! I would encourage anyone looking to stay in Orange Beach to avoid any and all properties managed by Vacasa. Look for Coastal properties or anyone else.
The condo is accurate based on pictures in the listing. It was not very clean and the furniture definitely needs to be updated but overall it is in decent condition. The view is awesome and the beach is great. I'm not sure how much the pool gets cleaned as we never saw anyone use a vacuum to clean it out and there were multiple days that the pool had debris in it.
Shawn W.
Séjour de 7 nuits en mars 2024