2/10 Horrible
Lisa H.
15 août 2023
Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté
Horrible experience
In short, there was a plumbing issue that flooded feces water in the powder room and into dining room. Mgmt company did respond and got a handyman to come out who told them we needed a plumber. He proceeded to carry the dripping towels through the kitchen into the sink then into the dryer (was disgusted). Plumber was able to fix the problem by 10pm. This started at 2:30. For seven hours we had to walk to Starbucks to use a public bathroom. Had wasted 14 lobster tails because we could not cook dinner for our plebe. And all the grandparents that drove far to see him had to leave because of this. There were no cleaning products so I had to go to cvs in the morning and buy them so I could spend the next few hours cleaning the feces remnants from the floors and disinfecting the kitchen. We had to go buy towels to take a shower. Simply said, it ruined this special USNA parent’s weekend we had been looking forward to all summer. And we left Sunday evening a night early because we were just so exhausted from what we went through and just wanted to go home.
Lisa H.
Séjour de 4 nuits en août 2023