The experience was the worst ever in all my VRBO stays! Upon arrival the door entry pad was not functional, and we were in a heavy rain storm. The property was not listed accurately, as the unit does not have a dishwasher, and the laundry room is located in a common area outside, and around back bottom floor of the complex…not to mention the disgusting mess in that area. This should have Been better disclosed. The toilet is very loose, makes noise, and nearly comes loose from the wall. The refrigerator, and a/c vent in the master made noise, so very hard to sleep. The fishing pier in the rear is damaged, and not useable this was listed in the small fine print at the bottom of the listing, but easily missed if you don’t really look at the entire ad on VRBO. Pictures make the unit look good, but that’s it. The manager at dream vacations was not helpful with problem resolution, a refund, or being transferred to a different unit. The complex was empty, so a unit change should have been easy. I requested a call from the complex owner, or Ryan/Nicole owners of Dream Vacations that manage the property for the owner, and they never called me back either. Absolutely no one seemed to care about their dissatisfied customer who spent a lot of money for a 10 night stay. We left six nights early…VERY DISAPPOINTED, AND DISSATISFIED and definitely will not be back. Hopefully you will treat your guests better in the future!
