4/10 Médiocre
Roland P., Bentonville
10 nov. 2023
Les points forts : Emplacement
Les points faibles : Arrivée et communication
Great Property in decline under new management
Bella Paradiso has been a fun place to stay in the past. I have stayed here several times. Now they are managed by VACASA and it was a completely different experience. They forced us to download their app for check in codes. We spoke with our rental neighbors who had the same experiences and in fact one of them had to help us get into the unit , because the VACASA support texting us was rude, unhelpful, & didn't seem to comprehend our issue . I even sent live photos in text. The whole experience seemed very insecure and almost scammy. Inside, the whole place smelled like straight bleach vs a freshly cleaned rental. As the bleach smell died down , you could smell the musty and moldy of an old building in decline. Instead of a nice collection of simple glasses and plates, and kitchenette devices, it looked like a collection of just things people forgot from prior visits. It appeared that it had recently repainted but not by a professional painter. New paint was applied directly over glossy on doors and trim and was bubbling and peeling off as the undersurface was not sanded or primed first. Lastly , VACASA spammed me for days to write a review and when I wrote a 1 star review, it literally greyed out the submit button and would not post it. I love VRBO because they are fair and post any level of review.
Roland P.
Séjour de 2 nuits en octobre 2023
