4/10 Médiocre
Ra-Shad A.
25 oct. 2023
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Disappointing and frustrating stay
Check-in process- Reached out to the host multiple times to get check-in information. Contacted VRBO because we couldn’t get a response from the host. VRBO could not reach host either. Got check in information less than 24hrs before arrival. Information was unclear and missing details.
Damaged unit- Upon arrival, we immediately notified the host of a huge hole in the living room ceiling. The host said they were unaware of the damage, and would send maintenance to take a look at it. Nobody ever came to address the damaged ceiling.
The property also lacked essential items (toilet paper, trash bags). Forced to buy those items because, yet again, the host didn’t respond to our messages in an adequate time frame (took 2-3 days to respond) and still never brought any.
Host did not follow up, or follow through with correcting any issues we presented during our stay (seven days).
House rules stated AC units must be turned off when not occupying the space. We followed the rules, however, several personal items melted due to heat levels when AC is left off.
Unit cleanliness does not reflect pictures posted on the VRBO listing. Laundry space cleanliness is atrocious. Rusty kitchen appliances. Broken sink handles. Stained floors/rugs.
The unit is located in a very convenient area. Was able to walk most places, or take a short Uber rides.
Unit is next to a very busy road, and the noise level was high at night.
Would not stay here again.
Ra-Shad A.
Séjour de 6 nuits en octobre 2023