2/10 Horrible
Deanna K.
20 août 2022
Les points faibles : Arrivée, communication, exactitude de l’annonce
Please remove this property from your site listings
Honestly, I would give this host NO STARS. I reserved this apartment from Aug 11-15. Arriving early on Aug 11, I contacted the owner to ask if I could possibly check-in earlier than 4pm. The owner replied that her current guest had not yet checked out, but I could check-in the following day! I quickly re-checked my booking confirmation and told the owner that I had reserved the apartment for Aug 11. Her response? "Sorry." And this host has a "no refund" policy! So, there I sat in the Vancouver Airport, alone, a 70+-year-old woman with no place to go, and I receive an email from ArriveCan that I had been randomly chosen for a Covid test. Lucky me. I decided to get the test out of the way and then sat in the Covid testing site for 4+ hours on the phone with VRBO Customer Service while they scrambled to find me a last-minute accommodation nearby the event that I was attending on a busy summer weekend at a popular travel destination. Long story short, VRBO found me a place to stay, on their nickel, and made certain that I received a full refund from this host. Thank you VRBO. In my opinion, this host should be removed from your listings. Her cancellation with no prior notice is unacceptable.
Deanna K.
Séjour de 4 nuits en août 2022