4/10 Médiocre
Tim B.
24 févr. 2024
Les points forts : Arrivée, emplacement, exactitude de l’annonce
Les points faibles : Communication
A nice property with a litany of problems
TLDR: No heat, no hot water, little help for a portion of our stay! Otherwise a cool enough place.
All in all, the property is a cool place we enjoyed staying in, but there was not a single time during our stay that there wasn't an issue with something in the house. For the cost of the home, it was disappointing to constantly have to reach out with issues from the moment our vacation started.
On arrival about 1/5 of the lights were out and took a day to be replaced. A toilet broke and flooded, causing damage to the basement ceiling and a shower was missing a shower head. Neither of these were fixed during our stay. While a plumber did stop by, we never received further updates.
Saturday of our stay both the heat and hot water went out in the house. It took 5 hours for anyone to get back to us and that was only because I reached back out. Effectively stranded after a day on the mountain, we were forced to eat out without a chance to shower or warm up. Finally, around 7:30 PM we were told there was another property we could stay at. Since then I've spent a week trying to communicate with the property manager with little success.
The property is nice. It's a bit dated but a nice place to stay. We enjoyed our time there when things weren't broken. However, the litany of problems we had would make it tough to say it's worth it to rebook the property. Good luck!
Tim B.
Séjour de 4 nuits en février 2024