2/10 Horrible
annie c.
22 mars 2024
Les points faibles : Arrivée, communication, emplacement
Need a new management company!
The keypad/code didn't work to get in. We troubleshooted over the phone for 10 mins before they directed us around the corner to another box that held a key. Many lamps/lights didnt work. Several had cut cords or no lightbulbs. The heat wasnt working upstairs in the master when we got there Thursday. The high was 35 the next day. We texted with the management company and kept getting responses like "we are aware of the problem " "we will be in touch when we have determined a solution". I basically told them they needed to send someone to fix the heat the next day. Noone ever came to fix it. I'd somewhat understand if it was the weekend but they had all day Friday to send someone out to look at it. It was 51 degrees in the upstairs primary suite the first night. Unacceptable. Saturday night my husband and I got in bed and as soon as we turned out the light something swooped down and hit him. We turned on the light just in time for a bat to swoop back down at my husband. It flew out of the bedroom. After texting with the property management company again (and again hearing "im so sorry this is happening, we are aware of the situation and will be in touch when we have a solution". Right.) We went to bed and slept with the lights on. There is absolutely no backyard area - picture online is slightly deceiving in that regard. The house layout was great for us with plenty of space but the management team is horrible and ruined the vacation. STAY AWAY!!
annie c.
Séjour de 3 nuits en février 2024