Before considering renting this unit, please read about my recent stay at Sabrina's property. During our Christmas/New Year's family vacation, involving 30 people, we encountered a significant cockroach problem not disclosed in the listing.
Upon arrival, the discovery of the infestation prompted us to contact Sabrina, the host, and VRBO customer service for assistance. Our experience with VRBO customer service was unsatisfactory, leading to a prolonged and unproductive exchange. Sabrina, seemingly inexperienced in handling such situations, was unable to provide alternative accommodation, leaving us with no option but to spend the night in our vehicles until hotels became available.
The issues we faced, combined with Sabrina's inability to offer a solution, contributed to our overall dissatisfaction. Despite reaching out to eight representatives, Sabrina directed us back to VRBO, creating a frustrating loop of responsibility.
Our neighbors, staying in other VRBO homes, confirmed not facing such problems, casting doubt on the property's cleanliness and overall quality. As a result, we chose to relocate to Mystic Dunes Resort after spending less than six hours in Sabrina's home, mostly standing outside in the cold rain.
I strongly advise against choosing this property due to the evident lack of cleanliness and unresponsiveness from the host. Exercise caution and explore alternative options for your stay!
I wish someone had shared this information with us! You're welcome!