Gérant immobilier / professionnel
Royal American Beach Getaways Reservations Department
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Occupants maximums:8 (peut accueillir jusqu’à 8 adultes)
Great trip - will be back!!!
From booking to check-in and check-out, our stay was all you could ask for. Staff was very friendly and helpful. Resort was kept very clean! We will be coming back!!
Room was moved
The room you are looking at on VRBO is not the room that you will be staying in. They will move you around with no notice.
We do apologize that you were moved to another unit. There are times that are not under our control that we have to move our guests to a different unit. We do try to contact the guest ahead of time to let them know of the change.
This room is absolutely beautiful!! We had 8 people with us and you were not crowded at all. We will definitely try to get this room again. Enjoyed our stay for the week and the water was beautiful all week!
We are pleased to hear you had a wonderful stay with us. It is great to hear the unit was what you needed. We look forward to your next vacation with us.
We enjoyed our stay here. The condo was clean and nicely decorated. We hardly had to wait for an elevator the whole time which was great compared to other condominiums where we have stayed.
Thank you for your feedback. We appreciate your business. We look forward to your next vacation with us.
Very nice condo
The only problem with the condo is the television, it's an internet based that didn't work very well, other than that the place was very nice and clean, the condo and grounds, pools etc, is very nice and we enjoyed our stay.
Thank you for your recent business and for the positive feedback you provided us. We are always striving to improve our service and product, and guest feedback helps us to do that. We take guest comments seriously and read them in our weekly staff meetings before discussing what we did right and what we could have done better.
We would appreciate you sharing your positive comments on. It would mean a lot to us to see your review. Best of all, we scan our reviews regularly and, if we see yours, we’ll double your entry into our drawing for a $50 VISA gift card.
Again, thank you for staying with us!
It was mediocre
The condo was clean but had some issues with the Wi-Fi. The breaker kept tripping for the Wi-Fi box. I was given a discount when I booked the room only to be taken back upon checkout. The additional fees charged were ridiculous and weren't given to me when I checked in. They charge a departure fee for what. They just take your keys and tell you goodbye and they charged 75 dollars for that. I really didn't like the hidden fees. The resort workers were great though.
I was sorry to learn that your recent stay with ROYAL AMERICAN BEACH GETAWAYS did not meet your expectations—but glad that you brought these issues to our attention. We are always striving to improve our service and product, and guest feedback helps us to do that. We take guest comments seriously and read them in our weekly staff meetings before discussing what we did right and what we could have done better.
The discount you received at time of booking was applied to your reservation. The total you paid upon booking your reservation is the same as it was upon your departure, the only additional fee you were charged upon arrival was for the second vehicles parking pass as outlined in our rental agreement. The departure fee you mentioned is the departure cleaning fee to have the unit cleaned after your departure which was also included in the total you paid at time of booking.
Again, I apologize for your negative experience and I would love the opportunity to make it up to you at one of our properties on your next visit to Panama City Beach.