Firstly the house is very large, plenty of space for a large family. What I deplore is that we contacted the manager several times for the lack of towel (a person had to show up, but nothing), the ad mentions video games but no video games even if a space is dedicated to them, the cooking items need to be replaced (I had to go buy a set), the previous tenant's emptying items were not in bags and the service never emptied the outside bin (message sent to the manager) on problem was resolved 2 days before we left (total stay 12 days). We asked for the heated pool and it took 3 days to get it and I asked for a refund with no return for the moment. When we arrived the beds were damp we had to rewash the sheets, probably installed without having been properly dried. The play items need to be replaced (air hockey and bayfoot pool table are damaged). Overall beautiful house had fun with family, but the service is left to be desired.