4/10 Médiocre
Rebecca O.
7 sept. 2022
Les points forts : Emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
Disappointing
A deep cleaning had not been done. There were spider webs on the windows and the tops of the ceiling fans had not been touched in months. We purchased oscillating fans for comfort as there is no air conditioning. Even if it gets cool at night, it quickly heats up to an uncomfortable temperature during the day. Lighting throughout is poor. There is air in the water lines. The house is not sealed well, so there was constant bug traffic on the lower level-ants, spiders, crickets. Outlet covers were missing from several outlets. The host was pleasant until the concerns were mentioned and then she became defensive. She said that we are up in the mountains so we should expect wildlife and bugs. No welcome kit was provided and nothing was done to try to make our stay more pleasant. She offered to have her cleaning lady come back out for a review…but we didn’t want to enter into a debate about the house cleanliness, nor did we feel comfortable with leaving her alone with our belongings. If it was clean, we wouldn’t have complained. Having to remove bugs from the bathtub daily prior to use or laying in bed and having bugs fall from the ceiling on you was a horrible experience. We muscled through it to not make things worse for our family staying with us. After the visit we called VRBO and asked for a refund or some type of resolve for our experience. The host and VRBO declined any offer to make things right. Disappointing all the way around.
Rebecca O.
Séjour de 6 nuits en août 2022