6/10 Satisfaisant
Govana J.
8 janv. 2024
Les points forts : Communication et emplacement
Les points faibles : Propreté
Cozy Condo but it needs to be cleaned.
The condo is nice & cozy. It’s located in a nice area by the lake and close to the entrance of Big Bear. Check in process was a bit confusing as I had checked in online and they provided the code to get in the property but they still made me go to the office and pick up keys which we didn’t need any. When we get to the property, we could not use the code. Phone customer service was great and we got in.
The issue was that as soon as the kids and my family got in the property it’s was disgustingly dirty. There were stains on the walls, cob webs, the stair rail was black with black stains like this never been cleaned before. Coffee grounds on the pot, stained toilets with god knows what. I told the kids to not touch anything. We went to buy Lysol wipes and spray and did a deep clean of everything. Walls stained black and other stains which I really don’t want to know what it was. Needless to say, the place was picked up but whoever they pay to clean does a horrible job. The place probably needs a little lift with the 80’s decor but we can manage with that not the dirtiness and stains all over. Sheets seemed clean but not the comforters so we placed all that on the floor. To top off, one of the rooms the window does not close. The room with the bunk beds for the kids. I had to place a blanket on the window and a bunch of comforters blocking the cold wind from freezing them.
Overall, the place is cozy but we had to spend time cleaning.
Govana J.
Séjour de 2 nuits en janvier 2024
