Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First of all, let me stay that the location was close to everything but removed enough to feel like you are in nature (including our own mealy worms, spider webs and spider residents!). The cleanliness of the cabin, however, was unacceptable. We first entered the lodge and it smelled like my late grandmothers house after it was closed up for a month. Fine, Iâm sure it will go away once we start occupying it. We had traveled all day and decided to take showers. Unfortunately, two of the three bathroomsâ shower floors were black (I would have posted pictures but this review portal doesnât allow for that).There were other issues related to cleanliness- âorganicâ material on a bathroom sink, unknown debris in a cook pan. An AC vent fully covered in dust, and a large pile of food by the hot tub (which was actually hot AND clean). The longer we stayed, the more things we found dirty. Even the common area pool had black stains on the tiles (the hot tub next to the pool did NOT get hot). We tried to get compensated for this grime, but our answer was âthe contract you signed states that we have the right to remedy by Correcting.... Ok. But every day we found something else that was dirty. At that point, I tried to get a refund and go someplace else. Again, we were told the contract we signed does not allow for refunds...All in all, we loved our time in the Smokies. And the location of this cabin was great. It could use a few updates and it could certainly use a good cleaning. If you rent here, please check your contract before you sign. Good luck!