4/10 MĂ©diocre
marcia d.
21 oct. 2025
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication
When we arrived, the dryer was so stuffed with towels and sheets that were all still wet. We had to take them out, dry them in smaller loads, fold them and put them away. We also had to sweep in the main rooms. The fob to access the garage, the elevator and the main door did not work. We had to find a hardware store and get the battery replaced so we could use it. The refrigerator and freezer fan stopped running so the temperature got to 72, and 40 degrees respectively. We had put food in it for our stay and it was in danger of spoilage. We contacted the owner about the towels and sheets, sweeping, and fob. She did get back to us, without telling us how to fix the fob. When we noticed the malfunction with the refrigerator, we contacted her right away and let her know the urgency of the situation. She got back to us with suggestions for fixing it, which we tried. She told us then that someone would come out that day and fix it. That never happened, our food had to be thrown out. The communication was frustrating because, although timely is some ways, it was totally unsatisfactory as it didn't solve the problem. I requested and was given a refund for the cost of the food that spoiled and the battery for the fob. I cannot recommend this property to others
marcia d.
Séjour de 4 nuits en octobre 2025