2/10 Horrible
Poyin C.
14 oct. 2025
Les points forts : Propreté et emplacement
Les points faibles : Communication et exactitude de lâannonce
Our experience at this property was very disappointing and stressful. During our stay, the unit flooded multiple times due to a building or plumbing issue that had nothing to do with us. The owner never disclosed this problem beforehand. We were contacted by building staff to come back and deal with flooding on multiple occasions, and the property manager had to visit repeatedly to fix it. Unfortunately, some of our belongings â including an iPad and luggage â were damaged by the water.The property manager entered the unit before our agreed check-out time (15 minutes early) while we were still cleaning and packing. This made us feel uncomfortable and rushed, especially since my partner was still inside preparing to leave.After the stay, we were shocked to receive false claims of damages, including things that were clearly not our fault (like flooding-related sand and a broken garbage disposal the manager had already confirmed was malfunctioning before). The âwet sheetsâ they mentioned were the ones we used to contain flood water â which the manager saw himself during repairs.We have stayed in many rentals before and have never had an issue like this. Between the undisclosed flooding, repeated interruptions, property damage to our belongings, and an unfair damage claim afterward, this was unfortunately the worst experience weâve had in 7 years of using VRBO.
Poyin C.
Séjour de 30 nuits en septembre 2025
