We had 20 of us, all family. Lots of room and plenty to do. The air conditioner down stairs would not stay working. it was very hot for them to sleep down there.
Upon arrival, the ceiling in the master bathroom was leaking. They sent someone right away to fix it. That was nice. The AC in the basement never got below 75, despite asking both maintenance the HVAC tech to check it. At around 10:00 PM the first night the plumbing downstairs started overflowing into the floor the tubs in each bathroom. Being a health and safety issue we had to vacate at midnight. They could not accommodate us in a single cabin so our group had to split up into two cabins. This was our only option for the remainder of our stay. The point of getting a large cabin was for team bonding on our weeklong trip. I had to find other accommodations that could accommodate our group. The GM was great to work with and everyone was very apologetic. We are in the process of receiving a partial refund. I just caution anyone looking into renting this cabin or any at the resort. They are very old and in desperate need of major repairs.
The property was clean. Itâs a bit dated, but for the price it was nice. We rented this for family for sons 18th birthday weekend. There were a couple of bunk beds in basement that had rails that needed repair, we had several extra beds so no issue. I did not like that the master bathroom wasnât a private bath. It was the only bath for the upstairs room with bunk beds to use as well as people in general living area. As for the parking, we knew going in it would be a challenge. We did manage to squeeze all 5 vehicles in, very tightly. We had two trucks, two cars and minivan. Overall Iâd stay here again. The location is perfect with backroads taking you to either end of the strip, as well as the new road taking you right to the middle of the strip. Maintenance man was very friendly and courteous.
Wonderful location and accommodations. Will definitely consider this rental should our group need a place to stay in the future when in the Pigeon Forge area!
Our cabin was perfect for our ladies conference. Well stocked. Comfortable beds. Even the bunk beds were extra comfy. Very good price. Cabin was very well suited for our Christian group. Lots of Scripture decorating the walls.
Disappointing Experience with Late Check-in and Incompetent Management
Rating: â â âââ (2/5)
My recent stay at Chalet was ruined by a terribly handled late check-in process. The management failed to provide the access code in time, leaving me stranded outside the chalet. I spent over two hours on the phone, desperately seeking assistance. It was a frustrating and unprofessional experience that I wouldn't wish upon anyone. The check-in process at Chalet needs urgent correction to prevent other guests from enduring such a disappointing ordeal. I cannot recommend this chalet due to its poor management and lack of guest care.
No problems with the layout or location of the property. However, there is a huge list of problems that need to be fixed.
1. Roaches in the kitchen
2. Side porch light switch has a short in it
3. Blind broke in window at kitchen table
4. Bathroom in bedroom #1-floor next to tub/shower is about to fall in; very soft; water coming from under the wall next to the toilet possibly from bathroom in hallway
5. Ceiling in bathroom in hallway has HUGE wet spot next to the shower and the light switch has a short in it
6. Light switches and plug ins have shorts in them. Some of the plug ins were shooting sparks out.
7. The upstairs A/C unit froze up the first night we got there.
8. The bathroom in the bedroom downstairs didnât have a shower curtain or rod. They were later found in the closet, but it didnât have any rings to put the shower curtain on. (This was fixed the next day)
We have stayed here before (July 2022), and some of the same problems were there last year. The whole house needs an update.
Itâs a great house for youth groups to stay in because the set up is perfect. I really would like to see these things fixed before we stay there again.
The air was fixed the next day, and they also fixed a clogged sink while they were there.
We had a group of 15 females. The multiple bathrooms and showers were amazing! There is a soft area around the tub in one bathroom, but we had absolutely no problems.
We had our church youth here and had a wonderful time. Affordable pricing and great setup for a large group of young people. It exceeded my expectations. Only helpful change would be to include the door code in the final welcome email so it's readily available. Overall: 5 stars!
We stayed with a team of 13 girls and 4 adults. There was plenty of room and space for everyone. It was a great property. Only concern is there is only parking for 2 vehicles. It worked out great for us because we had two large vans, if you bring several vehicles some will need to park at the bottom of the hill.