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Appartement condo·Hôte professionnel

La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique.

Galerie photos de l’hébergement La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique.

Extérieur
Bain à remous extérieur
Chambre
Chambre
Coin séjour

Avis voyageurs

8,2 sur 10
Très bien

Points forts

  • Brasero
    L’un des rares hébergements à disposer d’un brasero extérieur dédié.
3 chambres3 salles de bain14 personnes

Équipements populaires

  • Piscine commune partagée
  • Bain à remous sur place
  • Parking sur place
  • Animaux de compagnie acceptés
  • Cuisine
  • Lave-linge

Découvrir la zone

Afficher la carte
Sevierville, TN
  • Place, Goldrush Stables
    ‪15 min à pied‬
  • Place, Dollywood's Splash Country
    ‪20 min à pied‬
  • Place, Centre de loisirs Island at Pigeon Forge
    ‪6 min en voiture‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    ‪58 min en voiture‬

Chambres et lits

3 chambres (14 personnes)

Chambre 1

2 lits superposés (1 place)

Chambre 2

1 très grand lit

Chambre 3

1 grand lit

Chambre 4

1 canapé-lit (double)

Chambre 5

2 grands lits

3 salles de bain

Salle de bain 1

Salle de bain 2

Salle de bain 3

Espaces

Terrasse en bois ou patio
Cuisine
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
En savoir plus

À propos de cet hébergement

La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique.

La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. Situé littéralement en face de Dollywood et Splash Country, ce parc comme le cadre a toutes les commodités sans tous les tracas de la circulation intense et de la congestion.

Décoré simplement, vous trouverez tout le confort des créatures de la maison et cela deviendra bientôt votre refuge contre les soucis et les soucis du monde. L'atmosphère de retraite est presque comme le sentiment que vous aviez quand vous étiez jeune et l'excitation d'une visite de camp était tout ce à quoi vous pouviez penser. Des nuits tranquilles par un bon feu réfléchissant à la bonté de notre Créateur vous mettront dans le bon état d'esprit. Des petites fêtes de seulement deux personnes aux très grandes de plusieurs centaines, ce village est équipé pour répondre à tous vos besoins. Si vous prévoyez simplement de passer du temps avec votre partenaire ou si vous avez besoin d'un lieu avec suffisamment d'espace pour une grande foule, cela conviendra à tous vos besoins.

Que ce soit un événement d'entreprise de réunion de famille de mariage de retraite d'église ou une escapade pour vous deux, nos planificateurs de vacances sont prêts à vous aider à planifier la visite parfaite dans les Great Smoky Mountains de l'Est du Tennessee. Appelez aujourd'hui!!

Ajoutez des dates pour connaître les prix

Hébergements similaires

Coin séjour
NEW Modern Smoky Mountain Retreat/Game Room
Sevierville
  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Animaux de compagnie admis
9.8 sur 10, Exceptionnel, (59 avis)
NEW Modern Smoky Mountain Retreat/Game Room

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 21 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Hébergement n° 624837vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Pigeon Forge

L'hébergement cet appartement en copropriété vous attend pour un séjour exceptionnel à Pigeon Forge, plus précisément près de parcs de loisirs, à la montagne. Si les célèbres Titanic Museum (musée sur le thème du Titanic) et Dîner-spectacle Dolly Parton's Stampede sont des hauts lieux culturels, les non moins sympathiques Dollywood (parc à thème) et Dollywood's Splash Country comptent parmi les attractions les plus populaires des environs. Lors de votre séjour, ne manquez pas les incontournables Hôtel Wilderness at the Smokies et Parc à thème Anakeesta. Les points d'eau de la région vous permettront de vous adonner à différentes activités telles que la pêche, tandis que ses écrins de nature offrent le décor idéal à tous ceux qui rêvent de tester la randonnée à pied ou à vélo.
Carte
Sevierville, TN

À proximité

  • Goldrush Stables - 15 min à pied - 1.3 km
  • Dollywood's Splash Country - 20 min à pied - 1.7 km
  • Parc des expositions LeConte Center at Pigeon Forge - 4 min en voiture - 3.7 km
  • Centre de loisirs Island at Pigeon Forge - 6 min en voiture - 4.7 km
  • Titanic Museum (musée sur le thème du Titanic) - 8 min en voiture - 8.1 km

Comment se déplacer

  • Aéroport de Knoxville McGhee Tyson (TYS) - 57 min en voiture

Restaurants

  • ‪Spotlight Bakery - ‬11 min en voiture
  • ‪The Grist Mill Cinnamon Bread - ‬9 min en voiture
  • ‪Azul - ‬8 min en voiture
  • ‪Aunt Granny's - ‬9 min en voiture
  • ‪CiCi's Pizza - ‬7 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, les animaux de compagnie sont admis au sein de l'hébergement.

Combien coûte un séjour dans l’hébergement La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. ?

À partir du 18 juin 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. le 24 août 2026 commencent à 310 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement La commodité est certainement quelque chose que vous apprécierez dans cette propriété unique. ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour confortable riche en découvertes ? Ce complexe d'appartements qui profite d'une belle situation à la montagne se trouve à 1,5 km de Dollywood's Splash Country et à 4,4 km de Dollywood (parc à thème). Rocky Top Mountain Coaster et Patriot Park se trouvent également à moins de 5 km de distance.

Avis

8,2

Très bien

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 23 avis sur 53.
Note des voyageurs de 8 (Bien), d’après 17 avis sur 53.
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 53.
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 53.
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 53.

8,6/10

Propreté

9,6/10

Arrivée

9,0/10

Communication

9,4/10

Emplacement

8,8/10

Exactitude de l’annonce

Avis

Avis vérifié

6/10 Satisfaisant

Margaret S.

Les points forts : Arrivée, communication, emplacement
The property needs some love (leaky fridge, oven doesn't heat properly, a few items that didn't get cleaned up), but all of the amenities advertised were there, and it is very close to Dollywood. It is also sparkly stocked, so bring toilette paper, dishwasher pods, stuff for washing clothes, extra towels and blankets, etc. There were a good amount of cups/mugs and plates though.
Séjour de 3 nuits en mai 2026
Réponse de VrboOwner le 3 juin 2026
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the cleanliness oversights and the issues with the fridge and oven—that's not the experience we want you to have. We're taking your comments seriously and will address these maintenance concerns right away. Thanks for staying with us! We really appreciate you noting the location convenience and supply stock! We'll work on improving our cleaning standards to ensure everything is in top shape for future guests. Your feedback helps us do better, and we'd love the opportunity to make things right if you visit again.
Avis vérifié

8/10 Bien

Lindsey S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Family friendly, location
Séjour de 5 nuits en octobre 2025
Avis vérifié

8/10 Bien

Lynn P.

Les points forts : Propreté, arrivée, communication et exactitude de l’annonce
We had everything we needed. We were informed on our way that the hot tub didn’t work and offered a different chalet in which we declined. We didn’t have time for the hot tub anyway so not a big deal. Maintenance was awesome!!!! The refrigerator had an issue when we got there but maintenance came right over explained all of it and took care of it. The oven didn’t heat up as it should have but was fixed the next morning. These seem like big issues but honestly we were out and about every day all day so were not a big deal for us. Bedrooms were large. The only issue we had was the side bedroom with bunk room attached. It was right next to the unit next to us and you could hear everything. We had two kids in the bunk room and one night they had difficulty falling asleep. Luckily for us, they were only there two nights. Overall, had a pretty good stay.
Séjour de 6 nuits en mars 2026
Avis vérifié

10/10 Excellent

Rebekah M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great condo

This was a wonderful place to stay! Great kitchen, comfortable living room with lots of seating. Roomy bathrooms and comfortable beds.
Séjour de 2 nuits en octobre 2023
Réponse de VrboOwner le 18 oct. 2023
We are happy to hear you had a great time. Keep us in mind for next time!
Avis vérifié

10/10 Excellent

Tina P.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Get Away

Plenty of room! Great location to everything.
Séjour de 3 nuits en août 2021
Réponse de VrboOwner le 23 août 2021
Thank you very much for your response! Please call us when you are ready to come back. It would be our pleasure to assist you in finding the right cabin for you again. Sincerely, Eden Crest Vacation Rentals
Avis vérifié

10/10 Excellent

Chad C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice room with plenty space for a large family.

Our family was very satisfied with this property.
Séjour de 3 nuits en juillet 2022
Réponse de VrboOwner le 30 août 2022
Thank you for taking the time to share your guest experience. Our staff strive hard to make all of our guests' vacation experiences a great one. We look forward to welcoming you in the future.
Avis vérifié

10/10 Excellent

william w.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Excellent property, enjoyed our stay

The property was nice and very close to everything that we wanted to do. It was also nice that Eden Crest gave us a free ticket to do many places. Check in and out was super easy.
Séjour de 5 nuits en mars 2022
Réponse de VrboOwner le 27 sept. 2022
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
Avis vérifié

10/10 Excellent

JEFFREY G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fall family gathering

Excellent property well equipped! Clean and great location! Woukd stay again!!!
Séjour de 1 nuit en octobre 2022
Réponse de VrboOwner le 3 nov. 2022
We are so glad to hear that you enjoyed your stay with us. Our staff strives hard to make our guests’ vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Avis vérifié

8/10 Bien

Lisa S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Excellent location, large space

This condo was perfect for what we needed. 3 minutes from Dollywood, tucked away from the hustle of pigeon forge but close enough to experience everything. The showers had
Séjour de 3 nuits en novembre 2024
Avis vérifié

10/10 Excellent

Tracy F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
We came to Tennessee with my family and my son's family and his dog. I brought my two very small dogs and everybody loved this place. I was afraid that because they accepted pets that it would smell like urine but it did not. They have taken very good care of the property. I rented a cage for the dog so I didn't have to drive with mine and it was there when I arrived at the condo. I also rented a pack and play and it was there at the condo when I arrived.
Hot tub on patio
View from the parking lot at the bottom of the driveway.
Master bedroom with a very comfortable bed.
Bunk bed room.
Séjour de 4 nuits en octobre 2025
Avis vérifié

10/10 Excellent

Esmeralda O.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice

Everything was very clean
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 4 août 2022
Esmeralda, thank you staying with us at Eden Crest Vacation Rentals. We are so happy you enjoyed the condo and the resort. We look forward to see you again in the future!
Avis provenant d’un site partenaire

10/10 Excellent

Jim F.

Fantastic weekend

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great accommodations for groups of all sizes, conveniently located,well kept,stocked and excellent guest relations.
Réponse de VrboOwner le 2 avr. 2020
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
Avis vérifié

8/10 Bien

Janice M.

Les points forts : Propreté, communication, emplacement

Condo for family-awesome!

There was plenty beds and bath towels. It was very clean and had 3 full bathrooms which was very nice. Mattress in all the beds that we used-needs replaced soon. Location was great and kitchen was well equipped. Washer and dryer was a plus.
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 5 sept. 2022
Thank you for taking the time to leave us a review, I will send these issues over to the owner to address, thank you for letting us know.
Avis vérifié

10/10 Excellent

Kathryn C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful!

This condo was very clean and well kept! It was also the perfect location for if you want to go to Dollywood as the exit is right across the street! The only negative is that you can hear your neighbors but that is to be expected when staying in a public space. Overall great experience!
Séjour de 3 nuits en novembre 2023
Réponse de VrboOwner le 8 déc. 2023
We are happy to hear you enjoyed your stay. Hope to see you all again soon!
Avis vérifié

8/10 Bien

Beverly T.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce

Eden crest

Good property. Not clean - mold in toilets, dirty floors. 11 people 5 nights, 2 extra rolls TP; 2 pods foe dishwasher. Grass not cut , pool not open ( they did open early). Had to call police because management no help
Séjour de 5 nuits en mai 2025
Avis vérifié

10/10 Excellent

Candice M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Big Family Weekend

We came up for 4 days with our family, our in-laws, and our small dogs. 6 adults and 2 kids. The condo had plenty of space for every one. There were grassy areas to walk the dogs. Plenty of parking. Could hear the neighbors but not excessively. It is almost right across from Dollywood and very convenient to the Island. We will definitely stay there again.
Séjour de 4 nuits en novembre 2022
Réponse de VrboOwner le 7 déc. 2022
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us. Hope to see you again soon for your next getaway!!!
Avis provenant d’un site partenaire

6/10 Satisfaisant

Tara J.

Kidfest visit

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Linens were provided for the beds, we just didn't know where they were until all 25 kids were IN bed and some sleeping on top of covers. Disappointed that the pool was closed.
Réponse de VrboOwner le 22 juin 2020
Thank you for your recent stay at Eden Crest. We are terribly sorry to hear about the problems you encountered during this stay and have shared your feedback with our management team. Please know we will work hard to correct the issues you have brought to our attention. We will always strive to provide our guests with a great vacation experience and continue to make improvements whenever we fall short of that goal. We hope to see you again soon !
Avis vérifié

6/10 Satisfaisant

Steven T.

Les points forts : Arrivée et communication

Weekend Vacation

The location and check in process is very good. In the rooms you can hear everything being said above and beside from the neighbors plus when above would walk around. Headboard to one bed was not connected and flooring needs deep cleaned. Cable tv in one room was not working.
Séjour de 2 nuits en décembre 2022
Réponse de VrboOwner le 30 janv. 2023
Thank you for taking the time to leave a review. We hate to see you did not enjoy the condo due to neighbors.
Avis vérifié

8/10 Bien

Jacquelyn H.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication

Nice getaway for family gathering

Good location and was very clean. No can opener. Single level was nice to be able to visit. TV was definitely not smart. We wanted to watch Netflix during resting/snack time, but were unable to due to the tv having no option to log in to any streaming service. Could have used a couple more towels. Was difficult to reach the host. Other than that, we enjoyed it.
Séjour de 2 nuits en avril 2022
Réponse de VrboOwner le 27 sept. 2022
We are so glad that you enjoyed your recent visit! We deeply appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It is the only way to grow and improve and that is an important focus of ours. Your feedback is greatly appreciated and will certainly use this as an opportunity to better improve our product and ensure all deficiencies highlighted are looked at. We really hope to have the opportunity to welcome you in the future.
Avis archivé

2/10 Horrible

Melissa L.

Disgusting

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was somewhat unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Had cockroaches, dirty carpets and floors! A motel 6 is nicer! Wouldn't do anything to remedy situation!
Séjour de 2 nuits en octobre 2016
Réponse de VrboOwner le 2 avr. 2020
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Your feedback is vital to our future success as we learn so much from our guests that allows us to continue providing excellent customer service. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
Avis vérifié

4/10 Médiocre

Marna R.

Les points forts : Arrivée, communication, emplacement

Family made it good

There is not enough parking for all the condos. The master bed was broken (reported). The dishwasher racks were both broken. The guests upstairs were so noisy with kids running, yelling, and scraping chairs across the floor into the night, it made it unpleasant and annoying. Property management was told about damages and apologized, and sent someone to look at them, but did not do anything while we were there.
Séjour de 4 nuits en novembre 2023
Réponse de VrboOwner le 14 déc. 2023
Thank you for taking the time to leave a review we hate to see they were some broken items in the unit. We hate to hear they was not fixed during your stay and get it addressed accordingly.
Avis vérifié

10/10 Excellent

Staci C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great for a big group

We had the max number of people who could fit in the condo and we had plenty of space! The layout is great for each smaller family having a private space and even their own bathroom! We stayed here because we had plans to go to Dollywood- it’s super close! There is a steep hill to drive up but the accessibility is just fine for people who have injuries or knee issues. We had a few people with various mobility issues and they were able to get in and out of the condo just fine. Be aware that you will hear noise through the walls especially in the bedroom with the bunk beds. You will also hear the people walking upstairs. We knew this before we stayed having read the reviews. So, it wasn’t a surprise. If you have a noisemaker it should help. I do sleep with one and it worked okay for me. There is a gas station and fast food option fairly close, but really the shopping areas aren’t far. It was a great place for our family!
Séjour de 2 nuits en juin 2023
Réponse de VrboOwner le 12 juil. 2023
Thank you for taking the time to leave a review. We are pleased to see you enjoyed your stay. Hope to see you again soon!
Avis vérifié

10/10 Excellent

Tabitha B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect place close to town

Perfect place in town but just off the main strip. Easy to get to. Not bad of a road, a little curvy but wide enough for 2 cars. Building 13 is up a steep drive though. Not ideal but doable. The inside is very spacious. Plenty of sleeping areas for a party of 12. The bunks don’t have ladders so it’s a little more challenging to climb the end of bed. The top bunks are right on the ceiling literally and there’s only 1 vent in that room and no door to close it off. Even though the vent is in the ceiling, heat rises and the kids couldn’t sleep up there. Too small of a garbage can outside for a big group. We had it overflowing several times and had to take some to the dumpster (but didn’t realize we could call manager to have it done). The pool was too cool to use due to the temperatures. The hot tub was just outside the front door and when you got in it , it would overflow onto the porch and seep under the door. We had a mess several times.
Séjour de 8 nuits en septembre 2022
Réponse de VrboOwner le 7 oct. 2022
Thank you for taking the time to leave a review. We hate to see you had a few issues with the unit. I will have the issues looked into and get addressed. Hope to see you again soon.
Avis vérifié

6/10 Satisfaisant

Cindy B.

Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de l’annonce

Our Family Vacation

The check-in process went really smooth. We were able to get in right away. The condo was very clean and nice. This condo was advertised with a pool. The pool was not available the whole time we were there. It was very cloudy and we were not allowed to swim in it. The maintenance man had told us they knew about this for two weeks before our stay. We were never contacted to let us know this. My two autistic grandsons came on vacation with us, and we really looked forward to them being able to be occupied in the pool. The Internet never worked, and we were told that it came with working Internet which was not true. We could never get the Internet to work. It also advertises that there's a fire pit and also a volleyball net but that is a drive away I contacted the people that were taking care of the condo and was told they would let the owners know. The owners never contacted us. We were asking to have a refund for some of the stay because the false advertisement of the pool and the Internet. I feel we should get a discount on our trip since two of the things that were advertised were not available. Had we have known that there wasn't an available pool the whole stay, and there wasn't Internet available. We never would've chose this condo. It was very hard keeping my two grandsons occupied without the pool that was advertised. I don't think it's right that the owners never contacted us and that we never got a refund of any kind.
Séjour de 6 nuits en août 2023
Réponse de VrboOwner le 13 sept. 2023
Thank you for taking the time to leave a review we hate to see you was not completely happy with your stay. Sometimes things do break that are out of our control. We try our best to get everything taken care of.
Avis vérifié

8/10 Bien

Carla W.

Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication

Good but not great

Perfect accommodations so that everyone has their own space and privacy. But lacking in some important areas. King bed was broken and very difficult to sleep in as I could easily roll out on one side. The room that was on the shared wall with the neighbors…children next door were very easily heard. We could even see the light of their room come around the edges of the adjoining room door. Also, customer service was severely lacking when calling about our check in. Check in isn’t until 4pm but we were coming into town for a wedding that began at 5pm. I called the day before to find out if I could pay extra to have the cleaners clean our unit first or even pay for an entire night and rent it a day earlier. They just told me to call when we got into town and see if it was ready. When I called at 3pm, the operator was like, “Yeah, it’s not ready and you can’t access the unit until 4pm.” I explained my phone call the day earlier and the operator could have cared less about my situation. I had to go straight to the wedding venue and get dressed in a bathroom. I just don’t see why we couldn’t have paid a little extra to have the cleaners in our unit first the next day. Or, if they knew they couldn’t let me in before 4pm, they should have just told me the day before rather than give me false hope. Later, we called to get the name of the Wi-Fi network as they had sent us a password but we didn’t know which network. Customer service had no idea which network.
Séjour de 3 nuits en juillet 2023
Réponse de VrboOwner le 2 août 2023
Thank you for taking the time to leave a review wether it be good or bad it helps us grow as a company. We hate that we could not get you into the unit early sometimes it is just not possible since we cannot guarantee something like that. We hate you felt that the customer service was laking and will have it checked into.

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Vous êtes reçu par Eden Crest Vacation Rentals

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