Welcome everyone to our centrally-located place! Let's explore the high roller living style here with us. This luxury entire villa/home has a total of 6 bedrooms and 3 1/2 bathrooms, and can accommodate 16 guests. The property is newly remodeled and all fully furnishing with add-on amenities. Nevertheless, your family would be rest and enjoy a best vacation ever after a long year round of working days.
I initially appreciated the communication with the property manager through the issues we had with our stay. Until the property manager and owner attempted to charge us 100 in "excessive abuse of towels". Dirty towels they looked through, but had not washed and bleached yet.We were here for 2 nights and 3 days. The 2nd day there was a huge leak that caused a bubble in the ceiling. We were offered to relocate, which we did. The 2nd location had bugs in the bed of one of the rooms. This was an inconvenience as we specifically chose this listing due to the amount of beds .Miguel did give us extra time to checkout the next day, which we appreciated. I am unsure why they chose to look through dirty towels, attempt to charge us more after we had a stay with a leak, and bugs. I am disappointed by this treatment.See attached photos of an example of "the abused towels", the leak(which miscolored the towels as well,) bugs, and our communication with this listing doing our part to communicate the issues and keep the leak from damaging their floor as much as possible.
The location provides easy access to freeway I 405. Has patio for outdoor dining. Easy self checkin with quick responses from property management company. Able to park inside the 3 car garage. One tv in living room and one tv in kitchen. Does not have many pots, pans or cooking seasonings. Things were broken like: Upstairs A/C never turned on, freezer ice dispenser constantly clogged up, main floor toilet was difficult to get to flush, toaster lever wouldn't stay down unless constantly held down, some kitchen drawers&cabinets need repair. House was well swept but not mopped so socks and feet were quickly dirtied. Master bedroom has a closet but the door is locked so the only place for clothes is a 6 drawer dresser. Four or five other doors in the house were locked too.