We all loved our stay! The location was wonderful and close to everything. The cabin was perfect for my whole family to have their own rooms and plenty of space. We'd love to come back!
The house had plenty of bedrooms for the whole family. The home is in need of a little tlc (biggest issue was water heater for 2 of the bathrooms didnât work - quick maintenance response but werenât able to repair during our stay. Location is great!
Perfect location and very spacious . The house had everything you will need tucked away in the woods, makes you feel like your staying in a treehouse .
Perfect bedroom/bathroom accomodations, especially the 2-twin beds room for the younger cousins. Small living room but nice sized open kitchen and dining area to gather and laugh. Rainy weekend worked in our favor since no yard to play in.
Overall we enjoyed our stay. The layout of house worked reasonably well for our family. Location to attractions was within easy driving distance. Dollywood is very close. There was parking for 3 vehicles close to house. Kitchen was moderately well stocked although it would have been nice to have some plastic bowls, cups and plates for children. Family room on main level smelled of urine. It seemed the area rug and possibly the couch needed sanitizing. At our request, management took away rug and gave us a cover for couch. The exterior steps are in disrepair and unsafe. They really need replacement. .
This house was the perfect size for what we needed. The management team was very quick and responsive when we had to troubleshoot the internet but other then that, Very Clean. Living room sofa needs to be replaced but overall Good stay.
The house was very clean and presentable. Felt welcomed. Did wish for more outside seating but not something that would stop me from returning g. One day did have to call 3 times for garbage pick up. All in all we had a great time and would return.
Great stay, but replace LR sofa asap. Provides zero comfort
Overall, we enjoyed this stay. All the married couples had a private bedroom with attached full bath or one in their proximity if the house. The kids shared the bunk room and the sleeper sofas. The property we made work and all of our needs were met. On our first night,Travis came right away to address an issue. If I had to pick one thing. the living room sleeper sofa needs to go. The sofa is really not even suitable for anyoneâs comfort. Itâs time to retire this sofa.
Love the house it was perfect for us all and was spacious located in the best area
When we arrived the house was not cleaned properly, the refrigerator draw was broken in the back hinge we only used the first 2 shelves, toaster knob was broken, rugs were very dirty and lots of doggy stains. Inside there were many little critters and bathroom floors were not mopped at all. We enjoyed the house as a whole but some things in the house could use fixing and updating. We weren't home much so it didn't bother us as much our doggies were well trained and kept there necessities outside at all times. thank you for a great time
Les points faibles : Communication et exactitude de lâannonce
No communication from owner, no internet all week, no television.
11 of us stayed at this large, nice property about as close to Dollywood as it gets.
Unfortunately, the internet never worked the entire week. Further all of the televisions are connected to the internet and they did not work either.The property maintenance team was responsive but after 3 direct messages to the owner, I never received a response, compensation, or acknowledgement of my message.
This is troubling and disappointing and future guests should be aware of this.
Nice cabin with great location near main attractions. Disappointed in cabin supplies. For 15 people did not supply Nearly enough bath towels or washcloths or toilet paper. Ice maker in fridge broken when we checked in, reported immediately. Never fixed. Had to go buy bag of ice. Wouldâve appreciated that supplied since ice maker was broken upon arrival. No ceiling fans in certain bedrooms. Trash bags not provided. Had to go buy a box.
There were horseshoes at the pits, paddles and ball for the ping pong table, a sand volleyball court, but when we called to get a volleyball, we were told we had to supply our own. ???
We had to trek up or down about 20 steps to get in or out of our unit. It would have been nice to know this in advance.
No mop in the place. Spill something and you're on your hands and knees with paper towels.
After we checked out, they called to tell me they we're going to charge us extra because we had moved furniture. We didn't move any furniture!
The video they emailed prior to our arrival was inaccurate--obviously made when this was a nicer place. Price was a bit high for the reality of the place.
We had to wait over an hour an a half just to check in because they were still cleaning it. Check in was at 4 pm. Then I still had to call customer service for the right code afterwards because I still could not get in. It was new years weekend and I had a long hold. We drove from Texas just to sit almost 2 hours in the car, they could of at least messaged about the late check in or make up for it by letting me stay later but management said 4pm is not a guarantee time even thou I got several emails stating code would not work till 4 which to me is a guarantee check in time , Iâve stayed at several rentals and itâs always at 4. To wait almost 2 hours to check in after paying such a hefty price is ridiculous. Worst rental experience Iâve ever had!
We loved Ivy Falls #9, our children & grandchildren stayed with my husband and I and it was perfect. We loved the bedrooms upstairs and downstairs with the main floor in the middle, great set up and the cabin had everything we could have needed. We especially liked the âextraâ bunk room with the two sets of bunk beds, great for our grandkids to have their own space.
The cabin was great but it has lots of steps so if you have problems with steps you wouldnât want to stay here. The work out room and game room with the pool table and games was a hit with our grandkids and âthe guysâ.
The only thing we did not like was the pool area was dirty the whole time we were there. There were wet pool towels on all of the chairs even though the pool was empty so we put them on the fence, they were still there the next day and there were crushed plastic cups strewn around the pool area as well. Also since the cabin sleeps 16 people obviously we had more than one car so the parking was tight while sharing with the neighboring cabin since they had 6 vehicles and we had 5.
We would definitely stay here again and will recommend to all of our friends. I only did 4 stars instead of 5 because of the pool area.