We all loved our stay! The location was wonderful and close to everything. The cabin was perfect for my whole family to have their own rooms and plenty of space. We'd love to come back!
Overall we enjoyed our stay. The layout of house worked reasonably well for our family. Location to attractions was within easy driving distance. Dollywood is very close. There was parking for 3 vehicles close to house. Kitchen was moderately well stocked although it would have been nice to have some plastic bowls, cups and plates for children. Family room on main level smelled of urine. It seemed the area rug and possibly the couch needed sanitizing. At our request, management took away rug and gave us a cover for couch. The exterior steps are in disrepair and unsafe. They really need replacement. .
Great stay, but replace LR sofa asap. Provides zero comfort
Overall, we enjoyed this stay. All the married couples had a private bedroom with attached full bath or one in their proximity if the house. The kids shared the bunk room and the sleeper sofas. The property we made work and all of our needs were met. On our first night,Travis came right away to address an issue. If I had to pick one thing. the living room sleeper sofa needs to go. The sofa is really not even suitable for anyoneâs comfort. Itâs time to retire this sofa.
The house had plenty of bedrooms for the whole family. The home is in need of a little tlc (biggest issue was water heater for 2 of the bathrooms didnât work - quick maintenance response but werenât able to repair during our stay. Location is great!
Perfect bedroom/bathroom accomodations, especially the 2-twin beds room for the younger cousins. Small living room but nice sized open kitchen and dining area to gather and laugh. Rainy weekend worked in our favor since no yard to play in.
We had to wait over an hour an a half just to check in because they were still cleaning it. Check in was at 4 pm. Then I still had to call customer service for the right code afterwards because I still could not get in. It was new years weekend and I had a long hold. We drove from Texas just to sit almost 2 hours in the car, they could of at least messaged about the late check in or make up for it by letting me stay later but management said 4pm is not a guarantee time even thou I got several emails stating code would not work till 4 which to me is a guarantee check in time , Iâve stayed at several rentals and itâs always at 4. To wait almost 2 hours to check in after paying such a hefty price is ridiculous. Worst rental experience Iâve ever had!
Nice property located near lots of attractions but far enough away for relaxing. Property is as described and well maintained. Had no issues during the stay. Did utilize the xplore program for access to amazing amenities.
Les points faibles : Communication et exactitude de lâannonce
No communication from owner, no internet all week, no television.
11 of us stayed at this large, nice property about as close to Dollywood as it gets.
Unfortunately, the internet never worked the entire week. Further all of the televisions are connected to the internet and they did not work either.The property maintenance team was responsive but after 3 direct messages to the owner, I never received a response, compensation, or acknowledgement of my message.
This is troubling and disappointing and future guests should be aware of this.
The location was up a hill across from Dollywood. Couches had rollaway beds which is not
mentioned in description. That was nice to have to give us more options on spreading out.
Most furniture is a little older and could be replaced but was usable.
Nice amount of space for our group of 14.
Major issue for the older people in our group was the amount of steps to get into the home/ bedrooms. Better hand rails and a ramp to get up and down would be helpful.
Nice kitchen with washer/dryer.
We washed the towels since there was only enough for one night. Their towels are a little rough feeling but over all they worked.
Beds were comfortable.
Location was great if your plans include Dollywood. Place was overall clean. Twin beds were not made but sheets were available.
We had beautiful views but very limited seating to enjoy the views. A few chairs in the decks would be a nice addition.
Getting into the home was easy.
We used some
of the free tickets offered with renting the space.
Only thing that would keep me from renting here again is the number of steps involved in getting around
the home since we travel with several
older people.
Overall this was a great experience.
Note to the owners is the kitchen fridge filter needed to be replaced, The fridge kept making a noise
that the filter needed replacing.
The family needed all bedrooms 6 with plenty of room for all.., central to many activities.There were a few things I believe were not reported by folks that may have at first not been evident to the cleaning crew, as ithe refrigerator is turned off or open ;it truly took 2 days for our food to stay cold, the dishwasher leaked, the hot tub heating element was not heating the tub, till our last 2 nights as there was back and forth texts., received by different people..We will visit this area again, beautiful, and yes we wiu would consider Edencrest again..
The cabin had ample space for a multi-generational family. There were several spaces where people could gather (kitchen, sitting areas), and enough bedrooms and bathrooms for a large group. The cabin was conveniently located for excursions in the Pigeon Forge and Gatlinburg area.
Love the house it was perfect for us all and was spacious located in the best area
When we arrived the house was not cleaned properly, the refrigerator draw was broken in the back hinge we only used the first 2 shelves, toaster knob was broken, rugs were very dirty and lots of doggy stains. Inside there were many little critters and bathroom floors were not mopped at all. We enjoyed the house as a whole but some things in the house could use fixing and updating. We weren't home much so it didn't bother us as much our doggies were well trained and kept there necessities outside at all times. thank you for a great time