8/10 Bien
Christi W.
14 avr. 2025
Check in nightmare
I contacted the host and asked if check in was available for the middle of the the night and was told it was. Me and my two daughters drove down after their track meet and arrived around 1:30 AM. When I clicked on the email titled -Here are the keys to your trip and clicked on the blue box, access your rental, I discovered there was no code provided for the lockbox. I attempted to message and call the manager, but no one answered. I called VRBO and they were unable to help, as no code was listed in their system. So at what is now 2:30 in the morning, my daughters and I are exhausted and sitting in the mountains with no place to sleep. We had to go to serveral hotels before we finally found a place (at 3:15 AM). We paid for the cabin THEN had to pay an additional 116.14, just to sleep for 6 hours. When I called the manager the next morning she was very rude and informed me that I was supposed to call her for the code before 9 PM, as they shut off their phones at that time. NOWHERE in our communications was the EVER stated. I don't know how someone can rent homes out and not allow people to contact them when there is a problem. Other than check in everything else was wonderful!!! The property was adorable, clean, and very cozy. The location was perfect and we loved it, once we were able to get in...
Christi W.
Séjour de 3 nuits en avril 2025