Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is the 2nd time we have stayed at the property. Last year our stay was PERFECT. The house was immaculate and there were a TON of amenities within the house. This year, we continued to enjoy all the amenities such as pool toys, plenty of kitchen appliances and utensils, games for the kids, and books! HOWEVER..and this is a BIG ONE.. the house was not thoroughly cleaned. I found game pieces, an orange and TON of dust bunnies under the couch. (They clearly do not clean or vacuum/sweep under the couch. Under beds and drawers were not checked and items such as an empty water bottle and condom were found. The pool area had a rotted coconut in a plastic bag by the grill and a moldy, dirty deflated (broken) pool float was left. We found these items as we stayed, because I don't go searching when I arrive, but as I searched for a missing sock, toy, etc. I would come across it. At the end of our stay I reached out to CNE and received quite a care-less response. Basically I was told "I should have told them earlier if they wanted anything to be done." I had to send a second email to see if they received my first email. Their first response was "I didn't think you wanted a response." Seriously, they could CARE LESS once they receive their payment. They never even apologized. Just stated "we will talk with our cleaning team.' WE WILL NEVER STAY HERE AGAIN! Not because of the minor cleanliness issues but because the management company does not care. Sincerely a disappointed customer.