2/10 Horrible
Mark G.
30 avr. 2025
Terrible Experience
DO NOT rent this property unless you want to be severely disappointed.My wife and I have rented many properties through VRBO with very positive experiences. Unfortunately, our experience with this property was indescribable.When we arrived we noticed immediately that it was a rundown property. When we entered the the condo we where hit with a horrible musty, moldy odor. The condo was filthy. Two noisy portable air conditioners were in place and not really cooling the condo. The photos displayed on the website must have been taken several years ago as everything was very worn out.I immediately called the property manager and left a very detailed voice mail about our displeasure with the property. Being discouraged and upset we left the property and booked a room at a local hotel for the evening.Early the next morning I received a call from the property manager. He explained that the air conditioning had been out of order for the past 2 months (why didnât they contact us about this before our arrival?). I again expressed our complete displeasure with the property and requested a full refund.I will say that the property manager was very professional and understanding of the situation and immediately issued the full refund.Fortunately my wife and I were able to book another VRBO property for same day arrival and we had a wonderful experience in Hawaii for the remainder of our stay.Mark and June G.
Mark G.
Séjour de 7 nuits en avril 2025