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6/10 Satisfaisant
REBECCA K.
23 août 2024
Don't ever book a rental with vacasa.
We love Hilton Head. There is much to love about this Island, but enjoying it from a Vacasa property is a mistake. They are so unresponsive. Our air-conditioning went out three nights during our weekly stay and they did nothing about it. It's impossible to get help from this company. It's the second time I used them, and I would never use them again. The first was in Panama City, and although I had issues with them there, I thought I would try one more time. We were locked out of our unit one afternoon for over two hours, and it took forever trying to reach someone to help us. The batteries on the lock were dead. They just don't want to be bothered with problems. We had mice eat food in the kitchen two nights in a row. The cookware and knives are old and look as though they were bought at a garage sale. The bed is old and gave me back issues throughout the night. The bathroom faucet only trickles water. I mean, who wants a list of issues to fight when they are on vacation?!?!? We tried to ignore as many as we could, but getting locked out and having children sleep in warm, humid rooms isn't something to forget about. We overlooked the mice, the bad cookware, the crappy bed and pillows, the lack of water, etc, but the other issues are not acceptable. We never heard from vacasa to apologize. They should give a refund for any inconvenience, but they.... don't....care! Just wait! They will get on here next and give some lame apology and say they will fix things, but it's all a bunch of you know what! They should have called!!!!!
