2/10 Horrible
Sally B.
26 sept. 2024
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
Building work and poor communication spoilt stay
The location,views and cleanliness were excellent. Air conditioning worked well. We were disappointed though because the last 3 days were spoilt by building work in an adjacent flat.There was drilling so loud we couldn't hear each other speak in the flat or balcony. We had to leave the apartment until the builders went. We sent noise recordings to the managing agents in Marbella who forwarded them to the owner but the noise continued. We had poor communication overall from the agents.They didnt pick up phone caĺls and took up to 12 hours to respond to whats app messages including arrangements for check out and returning keys.The owner ignored our phone calls, email and messages via the VRBO app during our stay and since we came home to ask for a partial refund for 3 of 8 days. These were the same details we used on booking that he responded to but has blanked us since.Had we needed anything in a hurry eg an emergency in the property or being locked out I have no confidence anyone would have responded same day.We couldnt post this review on Holidu who advertise this property on VRBO and who we paid for the stay, despite emailing them twice to try to share our experience with other holidaymakers.
Other minor issues considering cost of over 500 euros a night were:
Broken cupboard doors in 2 bedrooms, half filled with bedding so we could only use other half and leave doors open. Single unbroken beach chair for use on beach accessed from apartment with 5 guests staying.
Sally B.
Séjour de 8 nuits en septembre 2024
