4/10 Médiocre
Yenislen
12 août 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement et communication
My stay Siesta Heron was anything but cozy and left much to be desired. From the onset, the property did not live up to the expectations set by the glowing reviews and appealing photographs posted online. My concerns are threefold and notably impacted the quality of my stay: an unwelcome pest sighting, inadequate outdoor lighting, and unresponsive hosts.
First, the discovery of a cockroach lounging on the sofa upon our arrival was disheartening. It immediately cast a pall over our stay, making us question the cleanliness and overall maintenance of the property. Such an encounter is unacceptable and greatly detracted from the comfort and appeal of the living space, making it difficult to relax and unwind. (Photos were sent to the host as proof).
Second, the lack of lighting on the deck was a significant drawback. Evenings on the deck were something we looked forward to based on the description and images provided. However, the complete absence of outdoor lighting rendered the space unusable after sunset. This not only limited our enjoyment of the property but also raised safety concerns.
Lastly, the lack of communication from the host was perhaps the most disappointing aspect of our experience. Despite reaching out to them during our stay to address these concerns, we received no response. This lack of engagement and customer service is inexcusable and left us feeling neglected and frustrated.
In conclusion, this stay was far from the relaxing retreat we had anticipated, m
Yenislen
Séjour de 2 nuits en août 2024
