Let me start by saying, this condo was very nice and in a great location. The kitchen was well stocked with cooking utensils, plates, cups, etc. The pools were nice, and the views were immaculate. However, it was very frustrating for us trying to communicate with the property management company that was booked through here on VRBO. We couldn't get our parking passes and had to communicate back and forth between the security and the property mgmt team. Security was unable to add us to the visitor list- it had to be done through who we booked through. So, we spent quite a bit of time at the gate and on the phone multiple times trying to clear it up and making sure we wouldn't get towed. The property management that we booked through was not easy to get a hold of. They had a texting system, which was great- but often when messaging, the response would be they were out of office even though it was during office times. One phone number provided from them would tell you to call another number. You call the other number, and it wouldn't ring or it would ring endlessly with no answer. It was just a frustrating experience with the communication. I even reached out to this property management team about 1.5-2 months before our trip to discuss parking and didn't hear back and had to call them multiple times. All in all, we had a great trip. It was a nice condo, a nice resort, etc. However, unfortunately, we do not plan to book through this company again unless we see significant changes