4/10 MĂ©diocre
Jamie R.
9 août 2022
Les points forts : Emplacement
Les points faibles : Communication
They turned out water off -Avalon#1204
Things was ok till our last full day. Yea most of the water Fossetts leaked but no big problem for us till on our last day my 20 year old daughter decided to stay in the apartment by herself and all of a sudden the door opened by the Maintence department saying there was a leak in apartments below us and wanted to see if it was from our apartment which it was and they said they would like to fix it but beach ball properties and the owners had there own people to do the repairs and they would have to turn off the hot water. When we got back to the apartment that night we discovered that they had turned off all water to the showers and we could not shower or wash any clothes.
We called Beachball Properties and every time I was told the manager was in the phone or in a meeting and he would call which he did not call at all the next day after I had called many times on our drive home. I called the next day Saturday and was told they was closed but the maintenance department did call and said they would put in a complaint and abiut 30 minutes later the Beachball Broker /Manager, Bob Lindley called and I explained to him what happened and he said things happened. I told him I was looking for compensation for one day for the problems we had, Bob said he would look into it and call me back Monday which he did not. Every time I called again I was told he was on the phone or in a meeting. I contacted VRBO but they could not help and could only try to call Beachball properties but got the same result as I did. I do not recommend going through Beachball Properties for reservations, you will not get help or a call back from the manager if you have a problem .
Jamie R.
Séjour de 4 nuits en juillet 2022
