8/10 Bien
SUSAN C.
30 mai 2022
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location with many onsight options *lots of rules to follow
The property is beautiful and it sits inside of Sunset Island so you have private bay side beaches, indoor and outdoor pools as well as clubhouse with gym. House is spacious and has plenty of rooms. This specific property is owned by Vacasa, they have a large number of rentals in OC. The downstairs bedroom can hear EVERYTHING in the house so be careful who takes that room. Also a few of the beds are uncomfortable and need to be upgraded. We didn't bring a hairdryer because one was supposed to be on property. I called the first night and they opened a ticket and the local office was supposed to get back to me. Almost 24 hours later I called again to "update" the ticket. We never received a hairdryer, I know it's a small thing but if it's something you use daily and it's not available it's an inconvenience for how much your paying. Mostly everything was very clean in the house except the tables in the living room area. They have a glass drop in and I don't know if that has every been removed and cleaned. That needs addressed. They have a decent supply of everything you need in the kitchen (plates, silverware, prep dishes, etc.) unfortunately a countertop foreman grill that we were excited to see was there did not work. It kept popping off the gfi outlet. Our code to unlock the front door suddenly stopped working and I was able to call them and they updated quickly while I was on the phone. Luckily I added the app to my phone so I had their contact info easily at hand.
The rules at sunset islands is a little overboard. I know rules are in place for a reason but if one staff member does one thing and another does it another way it makes our stay a little hectic trying to figure it out. One life guard said a 17 and 18 year old couldn't supervise a 5 year old but another was fine with it. One more while at the gym a worker of the property came in and told a room full of adults to "stop slamming the free weights because it was upsetting the owners upstairs and they would need to remove the free weights" What?!?!?
Overall we enjoyed our stay but doubt we would choose to come back to Sunset islands.
SUSAN C.
Séjour de 3 nuits en mai 2022