Brand new Modern Townhome This 2 story house has everything you need for a comfortable experience. Itâs located nearby hope island market square shopping town and isn't too far away from many daily activities. The house has 3 bedrooms, 2 bathrooms and double garage. The house has all amenities from the kitchen, the lounge room, dining area, alongside a beautiful jungle themed backyard. The villa is next to the Canals, who like fishing can enjoy fishing at its broad walk way.
Absolutely amazing property. Has everything a Family could ever ask for in a holiday home. Close to all Entertainment/Theme Parks. Very close and convenient to shops, restaurants. Quiet area and relaxing calming surroundings.
couldnt get hold of hist for check- in took nearly 2 hours- although was given 20% refund for the arrival day, a couple of appliances in house were damaged or broken before we got there, kids handprints all over the house, and ants crawling in from a corner by the door- location was good and once we settled in house was ok for what we needed as a base camp- would probally use a hotel next time though.
Probably a lovely place but terrible communication
Never got to see this house as only got checkin details at 3.02pm on the day (after no reply to messages for 4 hours asking for info) with a supposed upgrade, new property was fine but was clearly a last minute scramble as it was not properly prepared. Host only replied finally after I complainedâŠ. with a snippy âyou can have your original house tomorrowâ which clearly meant it was not ready on our booked check in date. No apology, explanation or offer of a discount (Even a token discount would have shown some care factor for leaving us thinking we had nowhere to stay all day)
I booked the accommodation and I could not find the confirmation. When I looked up accommodation is said âunavailableâ. I searched through emails and still couldnât find confirmation. I booked alternate accommodation as I had promised my sons a holiday. The only communication I received from the host was at 3:15 on the day of check in saying it was ready. I was horrified.I advised I had to cancel and what was the refund policy. As it was less than 5 days there was none even when I had booked for 6 days. No refund available for the final day. I requested a refund for the cleaning fee. I have not received a response.Lesson to learn hosts, communicate more with your guests. Show some level of empathy and compassion. This host does not possess these qualities. I am very disappointed.