4/10 MĂ©diocre
Anna S.
17 nov. 2025
Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de lâannonce
Overall, this is a beautiful unit and stunning views. I think any other time of year, we would have loved this resort. During our stay, the construction was horrible. We were warned of the construction before hand and told we would not have access to our balcony, so we expected that. But during our stay, construction started before 8am each day. There was banging and all kinds of noise. On the last two days, they were actually working directly on our balcony before 8 AM. It really disrupted our stay and was hard to enjoy the big family area with work and construction happening right there. Plus, on the last afternoon/night we were there, they were working on our balcony and the smell that came into our unit was horrible. I have two young children and Iâm also eight months pregnant and we had to leave the room because of how strong the fumes were. We could not eat dinner in the unit. Once we returned, the workers were gone, but the smell was still horrible. We had to leave our front door open for well over an hour just to make it bearable. I almost couldnât even sleep there the smell was so strong. We were unable to open the balcony door to let the air out because it is locked. During all these times, I reached out to the customer service team, and they did nothing about it. I was very unhappy with the way our trip went and the way we were treated.
Anna S.
Séjour de 3 nuits en novembre 2025
