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Les points faibles : Communication et exactitude de lâannonce
Overall
Pool heater wasnât on when we got there even though I paid for it in advance Dishwasher did not work Jets did not work in hot tubMarco my contact guy is rude and annoying
This house is in a fantastic gated community and prime location and it has the footprint to be a great vacation spot.... if it was actually being taken care of. There needs to be someone who inspects the property before each rental begins. Most of the seating chairs in this house needs to be either reupholstered or replaced as they were worn and in a lot of cases stripping, makes you not want to sit on any of them. There are stains on the carpet upstairs and in the downstairs bedroom... makes you not want to take off your shoes....good thing we had indoor slippers to wear. Furniture has obvious cracks in them. A lot of the walls have dents and small holes. Electrical outlet with no cover (this is a hazard if traveling with young kids). Some walls have been repaired but not repainted. Dirty shirt left on one of the bedroom balcony that we could not access (door was locked). Blinds on the windows are either faulty (does not adjust either up or down) or offer no privacy to the external surrounding areas at nights. Some of the surrounding area around the air vents looked like mold or was extremely dirty...made us wonder what kind of air we were breathing in for our three day stay. We did not utilize the garage as that had a moldy smell to it. We were so uncomfortable being there, that we did not trust anything, we went to Walmart and purchased bed linen. We made sure to stay out of the house as much as possible and only came back to sleep. Extreme uncomfortable stay!
This is one of the best places I have stayed in. The house is just like the pictures. It has Stunning view from the balcony. I was able to see the most amazing sunrise and sunsets. Will definitely recommend you staying here. Staff very friendly and easy to communicate with. I ask to do a check- in a few hours early and they were so easy to accommodate for me. I will definitely be coming back..
Close to Disney. Nice quiet neighborhood. Loved the pool and each bedroom had a bathroom. Very spacious. Bring your own wash clothes and toilet paper. Also there were no mixing bowls, measuring cups, thing like that so we had to improvise to make pancakes. But We would stay here again.
House was Beautiful. Every bedroom had a bathroom which was a plus. The Pool was awesome. And any issues we had, all of them were fixed in a timely manner. Only problem was not knowing garbage pickup times. And it would be nice if the beds had box springs. But other than that we would definitely stay here again
Our family enjoyed a wonderful vacation while in Orlando in August 2018. The property was beautiful, clean and spacious. All the appliances and electronics (TVs and internet) worked well. The pool was small but very enjoyable. The only negative I can say was that the communications with the Magic Box Vacation organization wasn't very responsive and sometimes unclear. That being said we would definitely stay here again and recommend this property to others.
Overall it was a stunning experience but the property just need small smiple repair like bath room paper holder was loose in all bathrooms and toilet seat were loose chips in floor and dings and dents in walls and the house just needs a better cleaning in an overall we found a pillow in a closet that looked like it needed to be clean in a nut shell detail to quality
Les points forts : Emplacement et exactitude de lâannonce
Bachelorette Weekend!
House is as pictured,
could use a little TLC and a few repairs.
The door lock is ready to break, so I would believe itâs been a problem,
but not repaired.
There are no common kitchen items for use and the towels really need to be updated!
First let me start off by saying I love the floor plan of this house, however it wasnât as clean as I expected. the carpets was dirty, the pillows in the room my daughter and niece was staying in was dirty (Mickey & Minnie Mouse pillows.) and every dish I took out of the cabinets I had to re-wash, we was unable to use the jacuzzi because that wasnât included in our stay and that was a separate charge. I normally donât write reviews, but I couldnât let no one else planning to travel with family experience what we experienced.
The house is large and the location is fantastic! From the ease of getting to and from places and the location of the home in the beautiful resort, I would certainly stay in Reunion again.
The communication with the house management company was timely and pleasant. The house needs a good deep cleaning, I am not sure the house gets cleaned well by the cleaning company. The carpet was so dirty out feet were darkened after walking on it, did not seem like it was vacuumed prior to our stay. There was also a huge dark stain on the carpet in the room my husband and I stayed it. There was blood spots on one of the pillow cases. I did call and there were new ones brought over the next morning.
The pool heater was broken so we did not have heat like we requested and from the time we arrived to then we left the pool lost a solid 8â of water so we had to refill with the hose.
Overall the house is spacious and in an amazing community. It just needs a good deep cleaning and likely carpet replacement. Despite the issues that could not be fixed during the stay, the management company did respond to a majority of the messages I sent.
I will start this review stating that we learned it is an overall deal for desirable Reunion so I suppose you get what you pay for here. The gentleman who was the main repair guy was exceptional. That said, this is the epitome of what I can only presume is an out of country owner who could careless about the home. The home shows signs of wear and tear and deferred maintenance everywhere, inside and out. Little things from 2 of 3 garage exterior lights out, which make a big impression from curb in evening and first impression. Additionally, the ekey handle and lock was poorly installed and crooked. Such small items are meaningful to first impressions. I write this review as someone who owns real estate, including in this Orlando market. The home is incredibly neglected, which I will put on owner being cheap and not property manager not offering advice. Issues include small things such as no small dish soap to get started for dishes to avoid dishwasher or those not dishwasher safe, explanation of gym/community pool fob being a refundable fee in advance, pool skimmer had no net, no drain board or napkin holder, dryer dial/timer broken so did not function on setting you expected, kitchen sink had no hot water, 2nd floor MBR mattress sinks to middle, carpets VERY worn. Biggest issue was AC on main floor broken for majority of our stay and I was treated as someone who didnt know what I was talking about. It was finally replaced 2 days before we left a 12 day trip.
We very much looked forward to taking the grandkids to the waterpark in the complex. The listing specifically says, "you'll have access to a plethora of amenities, like a water park, tennis courts, and much more." What we did not know was that a membership was required for access to the water park, and this home does not have a membership and the water park IS NOT INCLUDED. The listing does state property without MEMBERSHIP, but we did not realize what that meant, when the listing specifically states there is access. When we finally got ahold of someone, they told us it was clearly stated that it was not included. This was very deceiving.
We loved the layout, but had to remove the rug in the living room when we found multiple shards of broken glass in the rug. The baby's now had to play on the hard surface floors. The kitchen counter had food crumbs on our arrival, the garage had standing water on a the floor from a water heater leak and was very musty smelling, The built in grill that is in the photos was un-usable, instead a cheaper one was there that was locked, with empty propane tanks despite that we paid extra for it. They did give us the combo to unlock it after we complained. I can say that we started out with a negative mood because of the deception in the water park, and the other issues did not help to overcome that.
The pool was very nice, we paid for heat and glad that we did since the weather was cold.
We also did not enjoy the cheap plastic mattress covers.
All adults trip to celebrate a birthday. House was as described in photos. Spacious and clean. Furniture did have signs of wear. Towels were small and rough feeling. Great location close to everything but also out of the way for peace and quiet. We would definitely book again
Our stay was great, and we enjoyed the home, and location! The blinds do not all work, and the pool was WAY WAY too hot to enjoy. Paying to heat the pool was a complete waste of money for us.
Beds need new mattress covers! They are all cracked and worn out and uncomfortable to sleep on.
No access to the Reunion amenities.