6/10 Satisfaisant
Doug C.
11 oct. 2023
Les points forts : Arrivée et emplacement
Disappointing
While this vacation rental was in an ideal location on a very quaint street, our group was disappointed by the lack of responsiveness from the property manager and the extra charges that were unexpectedly applied. On arrival, only two towels were provided and one had blood stains all over it. When we raised concerns, it took most of the day and an extra phone call to have the towels replaced. Both units ran out of the limited toilet paper that was supplied. When we asked to have the toilet paper restocked, the property manager said that it was up to us to resupply toilet paper at our own cost. The on-line photos also are deceptive. For example, in one suite, the bathroom is on a separate level from the bedroom with a steep staircase that one has to navigate at night. Counter space in the bathroom of this unit is limited. The building has old world charm, but the hallways have a particularly nasty odour especially for the upstairs unit where the entry is up a flight of stairs which is difficult to navigate with suitcases. At the end of our stay, we also were surprised with an extra charge of 56 euros to be left on the table. We are still unclear about the reason for the charge that was not listed on-line when we booked the units. At night, we had to close our windows because of street reveller noise. Overall, we were so disappointed with our stay and would not recommend this rental.
Doug C.
Séjour de 4 nuits en septembre 2023
