APPARTEMENT FRONT ROW HARBOUR / BEACH

Hi Jon, Thank you for your feedback. We already had some concerns when accepting your request, but we still gave you the benefit of the doubt and even arranged a free early check-in and late check-out, as this was possible. Regarding the ants: in Spain, ants are common. If the kitchen is not cleaned properly, they will find food. Neither my parents nor I saw any ants before or after your stay. My advice for future stays in Spain is to keep the kitchen tidy so this doesn’t become an issue. About your other comments: the information provided before your stay clearly mentioned that the hotel has music. The key collection process was also explained in detail — with the address, photos, and step-by-step instructions showing how to get to the apartment (only a one-minute walk). The provider we are using is keynest, and they are just a pickup point. For the television, as explained, there was indeed a national outage for a few hours which affected all users. This was unfortunately beyond our control. We take pride in our property and service: on Vrbo we “had” a 9.8 rating, and on Airbnb we are Superhosts with 4.93 out of 5 stars. We believe this reflects the quality of our accommodation. Wish you the best, regards, Michael