Spacieux appartement central à deux pas de la mer

We're sorry to hear of this problem. We do everything possible to make sure the aircon system is working properly - it was serviced and confirmed to be in working order at the end of March. But it does have to be used properly, as we explain in the guide to the apartment which we send out before the start of each tenancy. Like many modern buildings the apartment has two airflow systems. One draws in fresh air through vents above the windows. The other is the aircon system which is controlled centrally for the building as a whole. The aircon system recirculates the air and cools it. The double-glazed windows must be closed (which means that you are not disturbed by traffic noise) for the aircon to function properly. The systems will then maintain fresh air at a steady temperature of no more than 21 degrees, depending on the setting. It also helps to follow the standard practice in the South of closing the windows and electric shutters when you leave the apartment during the day. The aircon is not effective if you leave the windows and shutters open. Kristina

Dear Kristian, We're sorry that you didn't enjoy your stay in our apartment and that the weather was appalling during your stay. However, we think you are unnecessarily exaggerating the issues. During the many years we have been letting out the apartment we have never had an issue or complaint about cleanliness. The patio furniture needs to be wiped down occasionally, especially after rain or high winds which drive dust and residue onto the furniture – this could happen within a few hours. The smell from the cupboard under the washbasin in the bathroom will be investigated; it is definitely not mould as this would be evident elsewhere in the bathroom and it is not. Again we have had no complaints before. I have spoken to our agent in Antibes and she said you did not mention any of these issues to her at your stay, if you had it would have been rectified immediately. We do make it clear, as you admit, in the advertisement that the car park is tight. All the underground car parks in Antibes have been built to the same regulations. The problem is that cars are now much bigger than they used to be.