6/10 Satisfaisant
Brianna R.
12 avr. 2024
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Property as described but with Ants
Our check in process was seamless and the property was as described. There was an unusual odor in the property at check in we did not think was cleaning products but it was not terribly unpleasant. When we woke up the next morning we went on a quick grocery run and less than 2 hours later we discovered an ant infestation in our sealed in plastic breakfast pastries we had placed on the counter. This started several days of ants joining us in bathrooms, kitchen, everywhere (after that first day we threw away all the groceries we had bought and did not bring home any of our leftovers.) While the property owner was responsive, did come out to try and spray and remedy the problem they denied ever having an ant issue before. I also felt they were accusatory about us having sealed food on the counter. Between the four adults ages 37-68, we have owned 6 residences and not ever had this issue. I’m sure in the course of more than 40 years we have had sealed food on a counter for more than 2 hours without hundreds of ants arriving.
Related to them never having an ant issue, we found ant spray in the cabinet that matched the strange smell when we first checked in which we used while we waited for them to come over after our first reach out to them. After several days of back and forth, multiple visits, stepping on ants in the dark on the way to the bathroom in the night, they finally sent out a professional exterminator the day before we checked out and that resolved the issue.
Brianna R.
Séjour de 4 nuits en octobre 2023
