8/10 Bien
Brian K.
30 sept. 2024
Great, but…trip protection won’t help you
I want to give 1 star for VRBO, but I’m leaving it at 3 because I don’t want to affect the property’s rating too badly. Everything about this property was as advertised, clean, and the manager was very communicative and accommodating, so that gets the 3 stars. I planned to stay here long term for job relocation; however, I did not end up getting the job in AZ and had to move back to CA. I purchased trip protection on the off chance I did not get the job. I had to sign a lease agreement for the property due to the amount of time my family and I would be staying at the residence and they requested all money UP FRONT. Makes sense for squatters, etc. however, in the terms, they will not offer you a REFUND if you cancel your trip early. This is where trip protection SHOULD help out. NOT SO! They denied my claim because it did not qualify as an “emergency” and the property manager will not refund money because of the agreement I signed. So, the $1200 I should have gotten back is now lost forever. And now I’m stuck paying moving expenses back to CA. BE ADVISED, No one will help you if on the off chance you have to leave early. Trip protection will only cover you for emergencies and nothing else. I will no longer be using VRBO because of this experience.
Brian K.
Séjour de 18 nuits en septembre 2024