6/10 Satisfaisant
Jeffrey D.
3 nov. 2023
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
Paris
Very nice clean apartment, well-appointed in a tremendous central location, with an excellent driver’s service. We had 3 problems. Our Glamparis Booking Confirmation states, “We will visit the apartment, show you all you need and explain the most important to know”. They did not offer to come to our apartment to help with anything. Maybe that contributed to the 3 problems.
An extra charge for late check-in is reasonable, but the self-check-in procedure for late arrivals is a bad system. Our flight to Paris was cancelled and re-routed. When we arrived late, @ 11:00, we needed flashlights to walk through a pitch-black courtyard and enter codes for lock-box in the total dark and then go to another building and do it again in the dark. It made us feel unsafe. The apartment instructions and pictures for the television did not match the remotes we had, they were different. We texted and emailed Glamparis back and forth for 3 days. We never got the tv to work, we just gave up. The water went off from 08:00 am to 17:00 pm the last 2 days. Among the fliers in the entryway, there was a note in French but Glamparis never told us the water would be turned off, we found out from the plumber after the water was off.
Jeffrey D.
Séjour de 7 nuits en octobre 2023