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2/10 Horrible
Crystal M.
11 juil. 2025
Location
Let's just say that the location made this place. It was in a good area had beautiful views and the pool was always clean. However we received a voicemail 6 hrs into a 8 hrs drive to tell us that the ac was not working properly in our condo and that they could cancel and refund or provide some compensation for the inconvenience and told us that call them if it was still not working. Once we arrived the ac was not working and was 82 in the condo. We called them back and was told that they could relocate us to another condo that was a few streets from the beach which we paid for beachfront. By the time they had called us back we had already paid for parking and 4 wrist bands for the pool and went and bought fans for the condo. If we would have moved we would have had to pay for all the parking and bands at another condo as well plus pay for parking everytime we wnt to the beach. We couldn't cook in the condo bc it was so hot and our sons ended up going down the beach to our families condo and staying. Everything we tried talking to someone about compensation or them coming to fix the air we were told it wasn't their department and they would pass the request on. We had already taking the week off and drove 8hrs and spent the money for parking and etc we made the best of that we could but was terribly disappointed with the condo and Vacasa. Also there was not any beach chairs or beach towels as the description said so we had to buy those as well. We will not stay here again and I don't think I'll use Vacasa again.