OCEAN & CITY VIEWS 1920s Monthly, RIVIERA HOME, 2 QUEEN BEDS, WALK TO STATE ST

PLEASE DISREGARD THIS FRAUD REVIEW. This response is a complete lie! I was required by the City of Santa Barbara regulations to convert my home to a long term stay IMMEDIATELY and this person was just irritated that they could not stay in my home. I have all 100% positive reviews and guests love my home. Please contact me directly with any questions or concerns.

BEWARE, I strongly advise against hosting this guest. PLEASE Disregard this negative review, and feel free to contact me directly for clarification on any concerns. It is notable that NOT one of these issues were mentioned or brought to my attention during their stay which is concerning and seems to suggest they lied and just wanted to get some money back, which they did ask for a refund after they checked out, very deceiving! My INCREDIBLE track record as a SUPERHOST with hundreds of positive 5-STAR reviews over many years on VRBO and AIRBNB speaks for itself. This guest’s claims are unfounded and manipulative. The listing and photos are accurate depictions of a cozy, spotless, shabby chic, first class amenities, beach cottage which they committed to when they chose and booked our home for their stay. Their complaints are baseless after the fact. Also, our home is modestly priced for the beauty, comfort, spectacular views, and upper east neighborhood just a few streets below the famous world class Belmond El Encanto Hotel, State Street and the Santa Barbara Mission. The mention of pets, toys, and pet food in the home are for guests who are approved to bring their pets, which is a very rare occasion approximately 2-4 pets allowed per year. The accusation of fleas is baseless; we were personally in the home immediately after they left to check on the home, as we do every time a guest leaves our home, and there was not one sign of any issue whatsoever. After each stay we always ensure our home is professionally cleaned and thoroughly checked and left perfectly spotless. Their claim to the contrary is completely fabricated and untrue. Regarding parking, our Airbnb listing clearly states ample safe street parking in front of our home. Parking is typically first-come, first-served basis in most SB neighborhoods, and we also provide orange cones for guests to secure a spot. The backyard construction was minimal and temporary for a small shed being built, now finished for cleaning supplies. The entire area was secure and there were NO safety issues. If they had communicated to us any concern during their stay this would have allowed us time to address them, but it was not even mentioned. The Alexa was for guests’ use as a clock, to hear music and get recipes, it is NOT capable as a camera. The Nest AC is user-friendly with NO recording capabilities either. The accusation of a recording device led to the removal of the Alexa. The welcome email details amenities and how to use them for guests’ convenience and comfort during their stay. Our only request is a standard one time cleaning fee. The accusation that we ask for further cleaning fees is baseless and untrue.