2/10 Horrible
Karin B.
4 sept. 2023
Les points forts : Arrivée
Les points faibles : Propreté, communication, exactitude de l’annonce
Beyond Disappointing!!! A No Star Rating!
This property was dirty, outdated and poorly maintained. Numerous basic amenities were not provided, and slow draining sinks and a defective fan were an annoyance. Mold in the showers and on the shower curtains and a stain on one of the comforters were troubling to say the least. Upon reporting to Vacasa the very long list of items that needed to be provided and/or repaired or replaced, Vacasa totally failed to provide the local support they promised. The “house” manual and posted sign in the house provided the name and number of the local manager, who when talking with her informed us that she had not been in that position for seven months. She provided the name and number of the current manager whom we called and he asked for a list of items and concerns. He delivered many of those items that same day, which was day 4 of our stay. On day 7 of our stay, we reported needing refills on toilet tissue, bath soap and hand soap with no response. The people staying in the adjoining duplex were experiencing similar problems and receiving the same lack of response. They told us that after many years of short term rentals, this was the worse they had ever encountered. Vacasa’s response to them was that the local support had turned his phone off. In conclusion, VRBO’s standard for their rental properties is very low/poor, and the property management by Vacasa during the time of our stay was non-existent. We will not consider VRBO and VACASA for future vacation needs.
Karin B.
Séjour de 11 nuits en août 2023