Take a relaxing vacation getaway at this unique and tranquil location in Big Bear Lake, Ca. The rustically inspired log cottage suites have been the ideal family getaway for decades! (See trip advisor reviews)
Now on this platform, people from all around can come enjoy all the amenities of this beautiful place! With a space for everyone in the family, you will love our place for any occasion! Our cabins are close to everything, with the lake and village only a few minute drive away. Come stay with us in Big Bear!
Bags of trash literally on our doorstep and in the walkways up to our rental. There was also a toilet along the walkway. Had to move multiple full size garbage bags full of trash to access rental. No management on site and very difficult and delayed communication. Would avoid if youâre looking for that romantic escape.
Property did not have signage and very hard to fine. Cob webs every where. Light switches didnât work so they had an old lamp in the bath room. Water damage and mold all along the bottom of tub. Bedding disgusting! No kitchenette or laundry facility. False advertising. I left and drove home. Contacted host and havenât heard any thing from them! As far as Iâm concerned they stole my money!
âRusticâ and quaint, but lacking basic amenities
The place is described as rustic and cozy, so it fits the description in that regard. But our unit lacked the most essential basic amenityâa fan. During a summer heatwave, this is absolutely essential and completely expected (we didnât expect AC but a fan is bare minimum). When we arrived, we messaged the host about it, who said fans are typically included and one would be delivered right away. But it never came. We kept following up, and he kept on insisting that someone in his staff would bring it by within a given timeframe, but each time it never arrived. Finally, on the third day of our stay (after waking up sweating every night), he apologized, saying they were all out of fans.
The communication was really frustrating. If we hadnât been strung along like this waiting for a fictional fan to be delivered, we would have just bought one at CVS. And if we had known initially, we would have brought our fan from home.
The other thing I found odd was that there is no lobby/reception. It seems like the kind of place that would have one, with a dozen or so units all in a little cluster. It seemed like our problems were due to a disconnect between the Vrbo host and the actual staff on site. I would really suggest that they consider having a staff member available who can be reached easily in person.
Location was great, tv worked, fridge worked. We enjoyed sitting in the shared space outside and some pple were grilling. I think this cabin would be great in winter.
The cabin was cute and cozy, even smelled really nice but unfortunately we found dog hair all over the comforter and pillow cases. I sent a message to the host especially because Iâm allergic but I did not receive a response until after I checked out the next morning. The on-site office appeared to be closed after I walked around looking for it. A sign in the cabin indicated that we can dial zero to reach the office during business hours but there was no phone. I ended up having to remove the pillows and comforter from the bed which put a huge damper on my sleep for the night.
There also wasnât any hand or bath soap provided, although there was shampoo, conditioner, and lotion. There was a coffee machine with coffee packs but no cups - not sure if they were supposed to be provided.
I sent a copy of the video of the dog hair to the host and received an apology, stating they would ensure this doesnât happen in the future. The cleaning crew apparently went home early, Iâm assuming because it was Christmas Day; however, it was not only a Christmas celebration for us but also my boyfriendâs birthday so I do wish it turned out better.
First of all, after booking when we arrived in big bear our original check in time was supposed to be 3 p.m, but received an email saying the room may not be cleaned until 5 p.m which was not an issue. When we went to our room at 7:30 p.m. the room was still not cleaned. Trash from previous stayers and no bed sheets were what we walked into almost 5 hours after the initial quoted check in time. I first tried to follow the signs that say "office" to speak to someone only to find out there are no staff on sight to speak to for any assistance and I was not being answered through email, and the phone number provided was not a real number. Turns out there were many other people staying there experiencing the same issue as a few of us were outside trying to find the office. We had to track down the cleaning crew ourselves and ask them to clean our room while we were there. After all this trouble, I was promised compensation of at least my cleaning fee but was instead shocked to fine being charged after my stay for absolutely no reason. Not worth it! Very dissapointed