Cascades de la Caverne - Piscine la plus unique des Smokies ! Intérieur de luxe, jacuzzi confortable et vues à couper le souffle

That sounds like a fun and memorable stay! We're so glad you found the place clean, spacious, and entertaining for the kids. That being said, we sincerely regret the issue with the comforters and will make sure our team looks into it. We truly appreciate your feedback and hope to welcome you back for another great visit!

We truly appreciate your review of Cavern Cascades, James, and we're so glad that you and your guests had a great stay, despite a few concerns. We would love to have the opportunity to host you again in the near future!

Thank you for sharing your experience! It’s fantastic to hear that you and your kids enjoyed the cabin and the movie theater and arcade. We’re sorry the pool was a bit chilly, but it’s great that the kids had fun despite that. We truly appreciate your feedback and look forward to welcoming you to another one of our cabins in the future!

Thank you so much, Kristian, for your kind words about the cabin and the surrounding beauty! We really appreciate you pointing out the necessity for 4WD or AWD vehicles; it's crucial for navigating our rugged driveway. We're genuinely sorry for any inconvenience and are glad that you still enjoyed your stay. Your feedback helps us ensure future guests are well-informed.

Timisha, we completely understand your frustrations, and by no means are the issues you experienced acceptable to us. Having to deal with no water in the cabin and the wading pool being inoperable must have been so disappointing. And while we did make you aware of the wading pool being down but the main pool still being operable, we completely understand your frustration. As it was explained by an agent, the entire city was out of water and unfortunately, we had no control over this matter. The city was actively working to resolve this issue, but ultimately, you and your guests decided to check out early, and we are not able to process a refund for that matter. Management did reach out in regards to your concerns, and they attempted to reach a resolution with you, and while we understand that our offer was not your desired solution, unfortunately, we're unable to assist with further offers at this time and we do apologize.

We are truly sorry to hear about the frustrations you faced during your stay, Sean. It’s disheartening to learn that several amenities you were looking forward to using were not functioning as they should have been. The issues with the door alarm, hot tub, leaking ceiling, and refrigerator are certainly not what we want for our valued guests. We understand how disappointing it must have been to find that the theatre remotes weren’t working, taking away from the experience you had anticipated. It’s especially concerning that your call for maintenance did not reach us, and we sincerely apologize for this oversight. You deserve to be heard and to have your concerns addressed promptly. We have shared your feedback with our team to ensure these repairs are made quickly, and we will be reviewing our communication processes to prevent this from happening in the future. It’s upsetting to think that what should have been a relaxing getaway turned into a series of inconveniences for you. Please know that we sincerely regret this experience and apologize for the condition of the cabin during your stay. Your comfort and satisfaction are very important to us

We’re truly sorry to hear about the challenges your family faced during such a meaningful weekend. Celebrating your youngest daughter’s 18th birthday should have been a joyful and memorable occasion, and it’s heartbreaking to know that the cabin fell so far short of your expectations. From the cleanliness concerns, such as leftover soda bottles, food under furniture, and an unclean coffee table, to the chilly 72-degree pool temperature, we can only imagine how disappointing this was for your family. Learning the pool wasn’t heated after your arrival must have been frustrating, especially since you had hoped it would be a highlight of your stay. The power outage on your first night compounded the frustration, particularly with no emergency flashlight provided. The storm caused a living room leak onto the couch, leaving it unusable, and the upstairs air conditioning failure only added to an already difficult experience. Having all the bedrooms on the upper floor, coupled with the lack of air conditioning, made sleeping miserable and turned what should have been a relaxing celebration into a stressful stay. We regret that after notifying us, you didn’t receive follow-up or support, which is not the level of care we aim to provide. It’s deeply upsetting that you felt the need to leave early and that your daughter’s milestone celebration was overshadowed by these issues. Your feedback is invaluable. hank you for letting us know—it helps us work toward meaningful improvements.

We’re sorry to hear that the pool temperature and theater room issues affected your stay. It’s disappointing that you couldn’t enjoy those amenities as planned. We understand how this impacted your overall experience, especially when traveling with children. We appreciate your patience while our team addressed the leak. Your comments about the driveway are noted, and we’re glad you found the house itself clean and comfortable. Thank you for bringing these concerns to our attention, and we’ll use your feedback to improve the property for future guests.